Process Excellence Lead Analyst

EagleBank•Silver Spring, MD

10h•$104,215 - $173,692

About The Position

We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers. EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships.

Requirements

Bachelor’s Degree in Arts/Sciences (BA/BS) in Business, Information Systems, IT, Finance, or related field; additional relevant experience may be considered in lieu of a degree
9 years experience in process improvement, operational excellence, business analysis, consulting, or process reengineering, including experience leading complex cross-functional process redesign efforts with measurable outcomes
Experience presenting recommendations to senior leaders
Advanced knowledge of Lean, Six Sigma, or comparable process improvement methodologies
Demonstrated success leading complex process redesign efforts with measurable outcomes and cross-functional transformations
Advanced analytical and financial acumen, including advanced Excel skills and experience with Power BI or similar tools
Excellent facilitation, consultation, presentation, and communication skills
Demonstrated experience shaping and supporting delivery automation or RPA
Experience using process mapping, workflow documentation, or operational analysis tools such as Visio, Jira, BigPicture, or comparable platforms.
Willingness and ability to mentor other analysts

Nice To Haves

3 years experience in banking or financial services
Lean, Six Sigma (Green Belt or higher)

Responsibilities

Lead end-to-end process improvement engagements, including scoping, discovery, analysis, design, implementation, and post-implementation review, with responsibility for the Bank’s more complex, high-impact, or cross-functional assignments.
Facilitate workshops and working sessions with business owners, process owners, front-line staff, and senior leaders to document pain points, define improvement opportunities, validate requirements, and align on future-state design.
Develop project plans, timelines, deliverables, risks, dependencies, and success measures, and manage engagements to committed dates.
Coordinate multiple concurrent engagements that may span business units, technology platforms, risk partners, and third parties; escalate and help resolve barriers to delivery.
Mentor and provide day-to-day process excellence guidance to analysts and business analysts, including coaching on discovery, facilitation, process mapping, root cause analysis, metrics, and recommendation development; review work products for quality and consistency.
Draft and maintain current-state and future-state process documentation, including process maps, procedures, workflows, roles and responsibilities, control points, handoffs, decision points, volumes, effort, cycle times, defects, and cost.
Perform root cause analysis and develop data-supported recommendations for complex operational issues involving multiple functions, systems, or control requirements.
Design future-state processes with embedded controls, clear ownership, measurable performance indicators, reporting requirements, and supporting documentation, ensuring alignment with business strategy and regulatory expectations.
Build business cases that quantify expected benefits, implementation effort, capacity impact, cost, risk reduction, and client or employee experience improvements.
Evaluate solution alternatives and provide recommendations to business owners and senior leaders, clearly communicating trade-offs, dependencies, and expected outcomes.
Identify and specify automation, RPA, bot, workflow, and AI opportunities within business processes, including opportunities with significant cross-functional impact.
Partner with Technology, Digital Innovation, Risk, Compliance, vendors, and the AI Enablement Lead on solution design, requirements, testing, deployment, and stabilization.
Assess value, feasibility, risk, readiness, control needs, and expected outcomes to help prioritize automation opportunities.
Lead or coordinate user acceptance testing, change management, communications, training, and adoption activities for complex solutions.
Track and report benefits realized against baseline for completed engagements and follow up with business owners when results are at risk.
Develop process performance metrics, dashboards, and baseline measures to monitor throughput, cycle time, quality, capacity, risk reduction, adoption, and benefits realization after implementation.
Prepare clear executive summaries and readouts of findings, recommendations, risks, decisions, and outcomes for senior leaders and governance forums.
Contribute to and help maintain process excellence methodology, templates, standards, prioritization practices, quality expectations, and the enterprise process inventory.
Promote continuous improvement capability by sharing tools, coaching analysts and business partners, and supporting consistent application of process excellence practices.