Process Excellence Analyst

EagleBank•Silver Spring, MD

9h•$75,141 - $118,643

About The Position

We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers. EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected annualized salary for this position is: $75,141.00 to $118,643.00. Additional compensation may be possible based on experience and skills.

Requirements

Bachelor’s Degree in Arts/Sciences (BA/BS) in Business, Information Systems, IT, Finance, or related field; additional relevant experience may be considered in lieu of a degree
3 years experience as a business analyst supporting process or technology initiatives
Demonstrated experience gathering and documenting business and functional requirements
Experience developing and executing test plans and coordinating user acceptance testing
Strong analytical and data skills, including proficiency with Microsoft Excel
Excellent written and verbal communication skills

Nice To Haves

1 year experience in banking or financial services
CBAP, PMI-PBA, or Six Sigma Certification
Experience with Jira, Confluence, or comparable requirements and workflow tools

Responsibilities

Partner with project team members to interview stakeholders, develop insights to address key process improvements, and functional strategic development efforts.
Collaborate with cross-functional teams to ensure alignment of process improvement initiatives with organizational goals
Map current-state processes, quantify hand-offs, cycle time, rework, and manual effort, and document findings for the process owner.
Conduct root-cause analysis to distinguish symptoms from the underlying business problem before solutions are proposed.
Assist with redesign sessions with cross-functional stakeholders to define the target-state process.
Document target-state workflows, SOPs, roles, control points, and approvals.
Support automation, RPA, and AI deployments with requirements, configuration input, and validation.
Analyze and map key business processes, identifying inefficiencies and areas for improvement.
Analyze operational and system data to support recommendations and measure outcomes.
Build and maintain reporting, dashboards, and status materials for stakeholders.
Maintain process, redesign, and benefit documentation.
Support benefits realization by tracking expected outcomes, adoption progress, and realized value from process improvement initiatives.
Help develop meaningful performance metrics, baselines, and reporting measures to evaluate process effectiveness and improvement results.