Process Engineer (Hybrid)

NYCM Insurance•Edmeston, NY

1d•Hybrid

About The Position

The Process Engineer is the strategic partner in identifying potential process engineering opportunities. They are the self-directed change agent able to implement new initiatives across multiple departments in a systemic way, delivering substantial impact to the overall organization. They lead and facilitate cross-functional teams in the application of process engineering principles to design and/or optimize business processes and their overall performance. They are the trusted advisor to our business customers in matters related to operational excellence.

Requirements

High school diploma, or equivalent, with related experience demonstrating the knowledge, skills, and abilities necessary to perform the essential functions of the position.
Working knowledge of Microsoft Office.
Advanced skills in using company software.
Ability to create and maintain process flow diagrams and documentation.
Ability to multi-task and manage various project elements simultaneously.
Thrive in a collaborative environment.
Ability to lead technical aspect of team effort.
Customer focused mindset.
Detail oriented with strong documentation skills.
Ability to communicate ideas in both technical and user-friendly language.
Positive attitude, flexibility, and conflict resolution.
Analytical and creative problem-solving skills.
Ability to effectively organize, prioritize, and execute tasks in a high-pressure environment.

Responsibilities

Manage multiple initiatives of significant scope and complexity.
Independently with minimal supervision, perform complex work assignments and problem resolution across systems, processes, or channels.
Conduct change management efforts of moderate to high complexity impacting one or multiple cross-functional processes.
Assemble key participants, lead, guide and facilitate cross functional, collaborative teams in business improvement and development initiatives to optimize the overall efficiency and effectiveness of the process.
Develop and implement end-to-end service solutions based on Lean Six Sigma improvement methods, tools and techniques ensuring analysis and suggested improvements are driven by data and direct observation rather than hunch.
Develop a deep understanding of root cause and pragmatic solutions to resolve business problems related to ineffective processes, roles, tools, and data.
Shape vision, mobilize commitment, and lead team to change process, systems, and structures to achieve vision.
Serves as a resource to less experienced team members on escalated issues of an unusual nature.
Provide guidance to team members in the development and delivery of their work products critical to goal achievement and team success.
Partner with the business to gather voice of the customer, voice of the process in order to build a solid business case.
Utilizes knowledge of customers, products, processes to analyze business problem(s) and determine the best methodology to resolve defect or issue.
Identify opportunities and potential process engineer solutions.
Provides company process insights to management.
Ability to work various hours depending on project needs.
Other duties as assigned.