Process Engineer - Operational Excellence

Hospital for Special Surgery•New York, NY

About The Position

The Process Engineer - Operational Excellence leads enterprise operational improvement and strategic planning initiatives at Hospital for Special Surgery. The role spans project scoping, management, implementation, and sustainment, with a focus on care model redesign, organizational structure, workforce planning, and operating models that align capacity and resources with enterprise goals. The position develops analytical frameworks, models, performance metrics, and recommendations to support data-driven decisions, including staffing optimization and labor productivity analysis. It works closely with clinical and operational leaders and senior stakeholders, producing executive-ready presentations, implementation roadmaps, and governance materials. The role also serves as a resource for junior team members, offering mentorship and day-to-day guidance.

Requirements

Bachelor's degree in Healthcare Administration, Business Administration, Engineering, Statistics, or a related field.
Minimum 5 years of relevant professional experience.
At least 3 years of consulting, operational excellence, strategy, or equivalent experience with increasing responsibility.
Demonstrated experience managing projects end-to-end and leading cross-functional teams.
Experience using MS Office Suite and data visualization tools to produce high-quality deliverables.
Strong proficiency in analytical and presentation tools such as Excel, PowerPoint, and Visio.
Ability to manage multiple complex projects, priorities, and deadlines with minimal oversight.
Strong verbal and written communication skills, including the ability to present confidently to senior leadership.
Structured problem-solving and critical thinking skills, including the ability to synthesize ambiguous information into clear recommendations.
Demonstrated stakeholder management and facilitation skills, including the ability to influence without authority.
People management or formal mentoring experience, with the ability to set clear expectations and develop junior staff.
Strong understanding of operational KPIs across one or more care delivery areas.
Experience with workforce planning, labor productivity, or organizational design concepts.
Ability to navigate complex, matrixed organizations with multiple clinical and operational stakeholders.

Nice To Haves

Experience in healthcare-focused consulting or an academic medical center environment.
Master's degree in a related field, such as Industrial and Systems Engineering, Healthcare Administration, or Operations Research.
Experience with Tableau or similar business intelligence tools.
Experience with Epic applications.
Lean/Six Sigma certification or equivalent experience.
Experience supporting or designing care delivery models in an acute or ambulatory setting.
Familiarity with healthcare workforce management systems or labor analytics tools.

Responsibilities

Lead end-to-end operational improvement and strategic planning initiatives, including scoping, project management, implementation, and sustainment.
Lead initiatives focused on care model redesign, organizational structure design, and workforce planning across clinical and operational functions.
Design and execute complex analyses and models to support data-driven decision making, translating results into clear materials for executive audiences.
Develop and present recommendations to senior and cross-functional stakeholders; facilitate working sessions and drive groups toward aligned decisions.
Build and maintain performance metrics frameworks; conduct current- and future-state assessments and root cause analyses.
Develop analytical frameworks and models to support staffing optimization, labor productivity analysis, and workforce process engineering decisions.
Partner with operational and clinical leadership to assess and design operating models that align capacity and resources with enterprise goals.
Serve as a point of escalation and subject matter resource for junior team members on analytical and project management questions.
Support development of executive presentations, implementation roadmaps, and governance materials.
Provide mentorship and day-to-day guidance to junior team members, supporting their development and a culture of continuous learning within Operational Excellence.