Process Documentation & Training Specialist

Plunkett's Pest Control • Fridley, MN

1h • $23 - $27 • Hybrid

About The Position

In this role you will be responsible for capturing, organizing, and clearly documenting Standard Operating Procedures and workflows that keep our Administration teams running consistently and efficiently. You will also deliver hands-on training to make sure team members can confidently apply what is documented in their day-to-day work. This position is primarily onsite with one work from home day per week.

Requirements

• 2 to 5 years of experience in documentation, training, operations support, or a similar role
• Strong writing and communication skills with the ability to simplify complex information
• Experience creating SOPs, user guides, or instructional materials

Nice To Haves

• Bachelor's degree in Business Administration, Operations, or a related field, or equivalent experience
• Experience with documentation or knowledge management tools such as Confluence or SharePoint
• Proficiency in Microsoft Office, especially Excel and Outlook
• Experience delivering training or facilitating learning sessions

Responsibilities

• Writing clear, step-by-step SOPs and process guides that are easy to follow for employees at all experience levels
• Partnering with subject matter experts across the Administration team to accurately capture and document real-world workflows
• Organizing and maintaining documentation in our centralized knowledge system (Confluence)
• Creating supporting materials like quick-reference guides, checklists, and tutorials
• Delivering hands-on training sessions on documented processes and workflows
• Supporting new hire onboarding by getting people up to speed on processes quickly
• Providing practical training on tools including Microsoft Excel, Outlook, and Confluence
• Keeping all documentation current as processes evolve

Benefits

• $0 deductible health insurance
• Dental and vision coverage
• 401k with company-sponsored retirement program
• One work from home day per week
• A supportive team that is invested in your success
• A stable, growing company with over 100 years in business and room to build a career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree