Process Coordinator (Claims)

CCA GLOBAL PARTNERS•Northwest Township, MO

5d•Hybrid

About The Position

CCA Global Partners is seeking a collaborative, customer service-oriented Process Coordinator with great project coordination and communication skills for their Strategic Partners Group at their St. Louis, MO office. This role involves processing electronically and manually submitted claim/job assignments for CCA Global Members, communicating with contractors, flooring stores, and customers regarding these assignments, and processing electronic claim update records. The position offers a hybrid work schedule, allowing remote work on Mondays and Fridays and in-office collaboration from Tuesdays through Thursdays.

Requirements

At least 1-2 years’ related customer service experience.
Superior organizational and attention to detail skills.
Excellent verbal and written communication skills with the ability to communicate in a courteous, tactful, and concise manner.
Understanding of importance of prompt, unemotional response to customer, management and staff needs; ability to maintain confidentiality; ability to properly search for and enter information and listen objectively and use reason.
Comfort managing multiple projects simultaneously.
Ability to learn new software systems easily and have strong Microsoft Office skills, inclusive of Outlook, Word, and Excel.
Work well under pressure and treat others with respect and consideration.

Nice To Haves

Data entry or insurance claim handling experience is a plus.

Responsibilities

Process all claims/jobs received, assuring all notes and preferences are reviewed prior to assignment to CCA member(s), and make outbound calls as required or to verify assignment information and/or acceptance.
Process electronically received claim/job updates from assigned CCA member and/or generated by other integrated systems verifying accuracy of information.
Handle and reconcile assignment records to assure every new claim/job is properly recorded and/or assigned in our internal CTS system.
Assist with daily incoming department email communications, including system generated confirmations and necessary assignment updates.
Assist with essential administrative tasks and reporting projects that support operational accuracy, workflow continuity, and timely service delivery.