Claims Coordinator

Homelink Corporation • Hoffman Estates, IL

1d • Remote

About The Position

The Claims Coordinator role is responsible for locating options and securing temporary accommodations for policyholders that have been displaced from their home. This role involves searching and locating temporary accommodation options, communicating with policyholders to understand their needs, coordinating logistics, and negotiating terms and pricing. The coordinator will also process furniture orders, present options for approval, and manage the required paperwork for temporary accommodations. Additionally, they will extend accommodations, facilitate relocations, update internal databases, and apply critical thinking to resolve policyholder needs. The role requires providing immediate response and support for a high volume of calls, assisting with special projects, supporting operational needs within the team, and providing superior customer service.

Requirements

• 1-3 years’ experience in property management, real estate, leasing, temporary housing, or a similar field.
• Excellent interpersonal and conflict resolution skills.
• Professional written and verbal communication skills.
• High level of attention to detail.
• Able to meet deadlines and thrive in a fast-paced work environment.
• Strong organizational and time management skills.
• Proficient in Microsoft Office programs (Word, Excel, and Outlook) and experience utilizing multiple communication channels when supporting customer needs (ie., mobile applications, text messaging, Salesforce/CRM, etc).

Nice To Haves

• Bachelor’s Degree in Hospitality, Communication, Business Administration, or a similar field, preferred.
• Real Estate License, a plus.

Responsibilities

• Search and locate temporary accommodation options available for policyholders that have been displaced from their home.
• Communicate with policyholders to understand temporary accommodation needs, coordinate logistics for policyholders to view available options as needed.
• Connect with the policyholder through YourHomelink with approved insurance carriers.
• Timely communication with National Account Manager to obtain carrier approval on temporary accommodation options.
• Contact vendor partners to confirm availability and to ensure temporary accommodations meet policyholder needs.
• Negotiate temporary accommodation terms, pricing, fees, and deposits.
• Process furniture order needs for housing claims.
• Present temporary accommodation options for approval to the National Account Manager.
• Process required paperwork for temporary accommodation options.
• Complete fair rental value requests.
• Extend accommodations and facilitate relocations for existing policyholders.
• Update internal databases, complete necessary paperwork, and communicate details to all parties involved with each claim.
• Apply critical thinking to provide solutions to appropriately address each policyholders’ individual needs.
• Provide an immediate response and support for a high volume of incoming calls.
• Assist with special projects on an as needed basis at the directive of department manager.
• Support and assist with operational needs within your team and provide backup when needed.
• Provide superior customer service to policyholders and vendor partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level