Claims Coordinator

Hub International Insurance • Bozeman, MT

7d • Onsite

About The Position

The Claims Coordinator provides operational support to the Claims department by handling first notice of loss (FNOL), managing inbound communications on existing claims, and executing administrative and project work assigned by Claims Management. This role is critical to file setup quality, call handling consistency, and overall workflow efficiency.

Requirements

• 1-2 years of relevant experience
• High school or equivalent
• Attention to Detail: Maintains high accuracy in data entry and documentation.
• Service Orientation: Handles distressed or confused callers calmly and professionally.
• Time Management: Prioritizes calls, tasks, and projects without excessive oversight.
• Collaboration: Works effectively with Claims Specialists and Managers; communicates handoffs clearly.
• Systems Proficiency: Learns and uses the claims platform and office tools effectively.

Responsibilities

• Receive and document FNOL via phone, email, or system intake.
• Accurately capture all required loss and policy information in the claims system at first touch.
• Initiate claim files with correct coding, coverage line, and assignment routing.
• Identify incomplete or unclear information and proactively follow up.
• Answer inbound calls on existing claims and route to the appropriate handler when needed.
• Provide basic status updates using the claim file and standard scripting/guidance.
• De-escalate routine service frustrations and set clear expectations for next steps.
• Escalate coverage, authority, or complaint-level issues to the Claims Specialist or Manager.
• Execute department projects assigned by management (e.g., A/P support, data validation, bulk outreach, template updates, Whale maintenance).
• Provide accurate data pulls or lists as requested.
• Identify recurring issues or bottlenecks and raise them to management with clear examples.

Benefits

• health/dental/vision/life/disability insurance
• FSA, HAS and 401(k) accounts
• paid-time-off benefits such as vacation, sick, personal, floating holidays and company holidays
• eligible annual bonuses, equity and commissions may be available for some positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED