Associate l, Process Associate - Omaha, NE

First National Bank•Omaha, NE

9d•$47,613 - $78,560•Hybrid

About The Position

This position analyzes and assists in maintaining and enhancing the various processes supporting the Electronic Payments Team. Serve as a subject matter expert for various processes within the Electronic Payment workstream. Coordinate and complete projects that range from process changes, system enhancements, compliance activities, audits, and procedure updates to support the changing needs of the department and the team.

Requirements

Bachelor's degree in business-related field or 3+ years 3-5 years of production processing experience with demonstrated process improvement results
Experience maintaining process documentation and ensuring version control
Ability to monitor process performance metrics and identify improvement opportunities
Strong analytical skills for root cause analysis and problem-solving
Excellent written and verbal communication skills for training staff and coordinating with stakeholders
Ability to facilitate cross-functional meetings and process improvement sessions
Proven track record of building professional working relationships across departments
Demonstrated ability to escalate issues appropriately and follow escalation protocols
Experience with process mapping tools and workflow documentation
General knowledge of banking regulations and compliance requirements
Project management experience with ability to manage multiple competing priorities
Strong attention to detail for maintaining accurate controls documentation alignment

Nice To Haves

Experience with business process management platforms or process improvement methodologies
Familiarity with process mining, analytics, or business intelligence tools
Experience implementing continuous improvements
Knowledge of control frameworks and risk management practices
Experience with electronic payments processing or related banking operations
Understanding of audit requirements and compliance testing procedures

Responsibilities

Documenting and maintaining processes, procedures, workflow diagrams within central repository.
Assisting in the development, testing, and implementation of quality controls, process controls.
Developing, maintaining, and monitoring performance metrics.
Coordinating process updates and improvements.
Ensuring control documentation aligns with processes and procedures.
Providing input for capacity planning.
Providing input for Skills matrix planning and leading quarterly employee updates.
Leading tactical continuous improvement initiatives based on frontline operational knowledge.
Collaborating with the team to identify, prioritize, and implement process enhancements that improve efficiency and employee and customer experiences.
Partnering with the Business Process Analyst on enterprise-level strategic initiatives.
Using Continuous Improvement methods to identify and implement enhancements to processes within the department.
Being a role model for others during MDI, and Problem Solving.
Facilitating Problem Solving sessions and monitoring Problem tracker updates to ensure expected progress is occurring, updates documented, and ROE is completed.
Maintaining active proficiency in electronic lockbox, processing to ensure documentation reflects operational reality and improvement recommendations are practical and implementable.
Processing incoming lockbox transactions.
Researching and resolving incoming calls, email questions regarding policy/procedures while maintaining defined service levels and requirements in support of Business Unit partners.
Key contributor to department functions including audit responses, compliance testing and remediation planning, RSA’s, AT 501, TPRM updates.
Conducting operational statistical reporting reviews and partnering with the team to best publish this documentation.
Business Continuity planning.
Developing and maintaining knowledge of system/application capabilities to help provide operational support, continued development and training of new and existing team members/users and effective customer relations.
Investigating reported non-critical production issues and determining action items that are necessary.
Assisting with problem resolution.
Performing or coordinating staff training of new systems or enhancements.
Establishing effective working relationships with partners (CTS, FNIT, Product, Audit, FNO Risk, and Compliance, Financial Crimes, etc.) within the organization to ensure excellent information flow and feedback on process, policy, and product changes that will affect our ability to deliver.