Process Assistant

Nimble Robotics•Burlington, NJ

4d•Onsite

About The Position

The Process Assistant keeps the data collection floor moving — supporting operators, safeguarding procedural compliance, and surfacing issues to engineering. This is a hands-on role without formal direct reports; the PA also contributes directly to data collection alongside the team when not pulled into coordination duties.

Requirements

Support operators
Safeguard procedural compliance
Surface issues to engineering
Contribute directly to data collection
Train new operators on the data collection system and station SOPs
Serve as the floor's first point of contact for procedural questions
Monitor real-time data collection volume, throughput, and exception rates
Produce an end-of-shift summary covering output, blockers, and any quality issues identified
Log hardware, software, and process exceptions in the ticketing system
Surface recurring friction points to operations and engineering

Responsibilities

Floor coordination: Open the shift with a brief stand-up confirming the day's data collection plan, station assignments, and equipment readiness. Track progress against targets throughout the shift.
SOP enforcement: Monitor active data collection across stations to ensure operators are following established procedures. Coach corrections in real time when procedure isn't being followed.
Operator support and onboarding: Train new operators on the data collection system and station SOPs. Serve as the floor's first point of contact for procedural questions.
Metrics tracking and reporting: Monitor real-time data collection volume, throughput, and exception rates throughout the shift. Produce an end-of-shift summary covering output, blockers, and any quality issues identified.
Escalation and ticketing: Log hardware, software, and process exceptions in the ticketing system with enough detail for engineering to triage offline.
Process improvement: Surface recurring friction points — repeat error codes, unclear SOPs, workflow inefficiencies — to operations and engineering for follow-up.
Direct contribution: Work alongside the team on data collection when coordination duties allow. During downtime, partner with the on-shift supervisor or Operations Manager to keep associates productively engaged.