Process Architect – Card Processing - Reg E, Reg Z, FCRA, SCRA, FDCPA, CFPB complaint management
About The Position
We provide Recruitment and Staffing services to many industries and domain through our innovative and customized solutions and passionate commitment to research. Ability to understand the hiring strategies, availability of talent and compensation benchmarking makes us proud hiring partner for various industries. We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies.
Requirements
- 10+ years in process architecture, business analysis or operational transformation
- At least five years in financial services
- Deep domain expertise in credit card or consumer lending back-office operations - specifically across two or more of: fraud management, disputes, collections, FCRA/bureau operations, phone servicing, payments
- Strong working knowledge of regulatory landscape - Reg E, Reg Z, FCRA, SCRA, FDCPA, CFPB complaint management
- Fluent in swim-lane process mapping tools - Visio, Lucidchart, draw.io or equivalent
- Strong commercial awareness
- Strong written communication
Nice To Haves
- Experience with card processing systems - TSYS, FDR/First Data, Hogan, FIS
- Exposure to bureau interfaces -e-OSCAR, Metro 2 furnishing, ACDV/AUD processing
- Experience with collections workbench platforms and bankruptcy workflow (Chapter 7 and Chapter 13)
- Six Sigma Green Belt or Black Belt
- Experience sizing and presenting commercial business cases for technology transformation programmes
- Process discovery tools such as Celonis
Responsibilities
- Leading process discovery and current-state documentation at scale (100+ processes)
- Designing processes for case management platforms - Pega, Appian, homegrown, or equivalent
- Facilitating workshops with VP and SVP-level operational and technology stakeholders
- Building and validating Green $ savings cases and ROI models
- Working with prioritisation frameworks and backlog management in an agile delivery context
- Producing board-ready discovery packs and executive presentations
Benefits
- All your information will be kept confidential according to EEO guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
