Process and Transformation– Vice President

JPMorgan Chase & Co.•New York, NY

17h•Onsite

About The Position

Join our Global Real Estate (GRE) Chief Operating Office Program Management Office team (PMO) team and help shape the future of process transformation. You will have the opportunity to drive meaningful change, collaborate with diverse stakeholders, and grow your career in a dynamic environment. As a Process and Transformation, Vice President within the GRE team, you will lead efforts to modernize and optimize the organization’s operating model. This role is heavily focused on defining, implementing and governing Key Performance Indicators and SLAs, building executive-ready reporting and dashboards and driving continuous improvement across teams. You will work closely with stakeholders at all levels on high-impact projects that influence financial, operational, and technology outcomes. This onsite role in New York offers the chance to be at the forefront of innovation within GRE.

Requirements

7+ years of experience or equivalent expertise in project management, business management, or consulting management.
Proven ability to lead, with a focus on fostering continuous improvement and innovation.
Strong analytical and problem-solving skills; proficiency in Excel and data visualization tools (e.g., Tableau, Power BI).
Excellent communication skills with the ability to convey complex information clearly and concisely.
Demonstrated sound judgment and independent decision-making abilities.
Experience working collaboratively in cross-functional teams to drive process improvement initiatives.
Skilled in using digital process tools and AI systems to optimize operational efficiency.
Highly organized, detail-oriented, and adept at managing multiple projects with critical deadlines.
Professional, collaborative, and committed to delivering high-quality results.
Demonstrated experience establishing and meeting goals, tracking enhancement opportunities, and presenting progress to senior management.
Advanced skills in creating visually compelling PowerPoint presentations and presenting confidently to varied audiences and stakeholders.

Responsibilities

Own project-specific content and domain expertise, converting business requirements into actionable process improvement and transformation strategies.
Partner across GRE and key functions to enhance, develop and implement scalable, robust operating models ensuring alignment with strategic business initiatives.
Lead process improvement and transformation initiatives across the project lifecycle, identifying opportunities to simplify, standardize and improve execution.
Gather, model, and analyze datasets to identify trends, insights, and improvement opportunities that inform business decisions.
Define KPI and SLA frameworks and build performance reporting that link outcomes, risks and decisions required.
Manage issues escalation effectively; identify, track and monitory key risks and issues, escalating as appropriate.
Prepare executive-level business review presentations and messaging.
Utilize data visualization platforms such as Tableau and Power BI to communicate findings effectively.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process.

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