Process and Systems Specialist
About The Position
The Process and Systems Specialist will support the Director of Process and Systems in maintaining and implementing core systems. This role requires becoming a subject matter expert on KeyStone, Meridian Link, and Alkami, with a strong understanding of how these systems interact. The specialist will identify and resolve issues, recommend policy changes, and provide backup support for branch systems. Excellent communication skills are necessary for interacting with vendors and staff. The role involves managing tickets, troubleshooting, testing releases, and ensuring data integrity.
Requirements
- Three years to five years of similar or related experience.
- A high school education or GED.
- Strong technological background with systems used by AFFCU.
- Effective interpersonal skills to integrate with a wide range of users.
- Ability to work with multiple priorities.
- Ability to problem solve.
- Critical thinking is imperative.
- Good understanding of branch operations and member services.
Nice To Haves
- Become a subject matter expert on KeyStone, Meridian Link, and Alkami.
- Assist in release testing for KeyStone, troubleshooting issues, and maintaining clean data.
- Work with Business Intelligence to find outliers in the data.
- Assist in managing the Deposit Account side of Meridian Link.
- Review Meridian Link release notes, troubleshoot issues, open tickets, request document changes, request mapping changes, build out new products, file maintain settings, build custom questions and workflows.
- Test new vendors and assist with projects.
- Assist in AmFirst Connect updates, including uploading new documents and updating existing Wikis.
Responsibilities
- Schedule, run, and work on Keystone reports periodically.
- Learn Data Studio and how to create reports.
- Assist in release testing for KeyStone, troubleshooting issues, and maintaining clean data.
- Become a subject matter expert on KeyStone, Meridian Link, and Alkami.
- Work with Business Intelligence to find outliers in the data.
- Identify and ensure errors are addressed by the appropriate parties in a timely manner.
- Recommend changes to policy or procedures as needed.
- Map new documents to KeyStone.
- Provide support for online banking, test releases, and troubleshoot issues for members and employees.
- Manage tickets and work them through to a resolution.
- Assist in managing the Deposit Account side of Meridian Link.
- Review Meridian Link release notes, troubleshoot issues, open tickets, request document changes, request mapping changes, build out new products, file maintain settings, build custom questions and workflows.
- Test new vendors and assist with projects.
- Assist in AmFirst Connect updates, including uploading new documents and updating existing Wikis.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
