Process and Change Management Analyst, Winter 2027 (Co-op/Internship) - 4 Months

BMO•Toronto, ON

29d•CA$45,500 - CA$84,500•Onsite

About The Position

The Process and Change Management Analyst role focuses on designing, developing, testing, implementing, measuring, and managing processes. This includes ensuring process design aligns with current business strategy, stakeholder requirements, and desired customer experience. The role involves building relationships, collaborating with stakeholders, analyzing data to provide insights, and documenting end-user materials. The analyst will also assist with training and transitioning processes and tools, and continuously improve existing processes by streamlining, simplifying, and automating where possible. This position supports management of processes using established methodologies and tools, and participates in the integration of Core Process transformation to deliver improvements in productivity and customer/employee experience. The role requires understanding organizational interactions to engage with appropriate stakeholders and staying abreast of industry trends. The analyst will resolve process-related issues and may focus on a specific business/group. The role involves taking measured risks and applying the bank's Risk Management Framework.

Requirements

Typically between 1-2 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of business analysis, project delivery practices and standards across the project lifecycle.
Knowledge of business/group processes, procedures and controls - Working.
Understanding of risk, regulatory and compliance requirements - Working.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Strong communication skills
Previous Marketing, Communications, presentation and or Project Management skills
Advanced analytics experience
Data analysis and reporting skills

Responsibilities

Designs, develops, tests, implements, measures and manages processes.
Ensures that process design reflects current business strategy and business/stakeholder requirements and supports the desired customer experience.
Builds effective relationships and collaborates with internal/external stakeholders.
Ensures alignment between stakeholders.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Assists with the documentation of end user materials.
Assists with training and transition of processes and tools/templates to appropriate process owners.
Collaborates in the design, implementation and management of core business/group processes.
Designs processes based on business requirements and best practices.
Ensures the processes adhere to applicable risk, regulatory and compliance requirements.
Streamlines, simplifies and continuously improves existing processes.
Documents processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders.
Ensures all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards.
Looks for opportunities to eliminate, simplify and automate processes.
Recommends approaches or changes to streamline and integrate processes to improve overall efficiency.
Maintains current process documentation to ensure available for stakeholders as required.
Supports management of processes using established methodologies and tools/system/technology.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Participates in the integration of Core Process transformation across business/groups to deliver process improvements for productivity savings and enhanced customer/employee experience.
Develops an understanding of organizational interactions and complexity to engage with the appropriate stakeholders.
Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
Resolves issues regarding processes that are raised from all sources/stakeholders.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.