Process & Adoption Specialist

Aspirion•Columbus, GA

16h

About The Position

About Aspirion At Aspirion, our mission is simple and meaningful: to help healthcare providers get paid accurately, quickly, and transparently for the care they deliver. By combining deep human expertise with advanced technology and AI, we are helping make healthcare more affordable and accessible for everyone. For more than two decades, Aspirion has been a market leader in revenue cycle services, specializing in some of the most complex and high impact areas of reimbursement. From challenging denials and zero balance reviews to aged accounts receivable, motor vehicle accident claims, workers’ compensation, Veterans Affairs, and out of state Medicaid, we take on the work that others cannot solve and deliver real results for our clients. At the heart of that success is our team. Our teammates are the foundation of everything we do. With more than 1,400 individuals across the organization, we are united by a shared commitment to delivering exceptional outcomes and creating meaningful impact for the hospitals and health systems we serve. We are building a results driven environment where high performance, collaboration, and continuous growth are expected and supported. The people who thrive here bring a growth mindset, stay open to new technology, and collaborate across teams to solve problems. You will have the opportunity to work alongside a talented and driven team, engage with innovative technology, and play a direct role in solving complex challenges that matter. Joining Aspirion means more than taking a job. It means being part of a team that is shaping the future of healthcare operations while making a measurable difference for providers and patients alike.

Requirements

Attention to detail
Strong oral communication skills
Effective documentation skills
Strong organizational skills
Ability to navigate Microsoft Excel
Ability to meet deadlines
Critical thinking skills
Social perceptiveness and emotional intelligence
Time management
Knowledge of medical billing and coordination of benefits
Track record of high performance
Ability to influence without direct authority
Strong problem-solving and root cause analysis skills
Data-driven mindset with ability to interpret operational metrics
Change management and adoption mindset
Systems thinking (understanding upstream/downstream workflow impacts)
Comfort working in fast-paced, evolving environments

Nice To Haves

High School Diploma or Equivalent
2–4+ years of experience in Denials, Revenue Cycle, or related healthcare operations
Experience with Compass or similar workflow platforms strongly preferred
Prior experience in training, process improvement, or workflow optimization preferred
Demonstrated ability to drive adoption of new processes, tools, or systems

Responsibilities

Workflow translations and SOP maintenance
Review Compass release notes and ClaimIQ updates prior to releases for impacts to workflows and processes
Update SOPs with impacted changes across teams, clients, and functional units
Maintain SOPs, job aids, quick-reference guides, and decision trees
Maintain version control and communication of workflow changes
Develop and maintain job aids, quick reference guides, and decision trees
Partner with Operations leaders to deliver targeted training and reinforcement
Develop scenario-based examples and real-case demonstrations for denials analysts
Track and report on adoption metrics, workflow compliance, and process adherence
Conduct regular quality reviews of claims/workflows impacted by product enhancements to identify where teams are reverting to old processes, bypassing automation, or showing inconsistent usage
Escalate patterns and gaps to Operational Enablement leadership
Own adoption of new workflows, automation, and product enhancements across assigned teams
Identify gaps between designed workflows and actual execution
Reinforce standard processes through targeted interventions and leadership alignment
Act as a liaison between Operations, Product, and Business Transformation
Provide feedback on real-world workflow challenges and enhancement opportunities
Support hypercare and rollout readiness activities for new releases
Provide support, as appropriate, to the Denials throughput engine, revenue realization, and ramp pod – for new hires, new clients, new processes
Work with little to no supervision while maintaining a high level of performance.
All other duties as assigned by management.