Adoption Specialist

Maricopa County • Phoenix, AZ

1d • Onsite

About The Position

Are you passionate about connecting adopters with pets and providing an excellent customer experience? As an Adoption Specialist, you will play a critical role in matching animals with customers looking to adopt. You will conduct animal meet-and-greets and facilitate a conversational adoption approach through open dialogue. This position holds an essential role in promoting animals by ensuring animal bios and photos are updated regularly and advocating for animals with longer-term shelter stays by utilizing MCACC programs and processes. As one of our champions, you will take the lead in identifying the customer's needs and assisting them through the entire adoption process. This position requires the employee to be in the office and or customer-facing for all hours worked. What better way to contribute to our mission than to be on the front line, bringing together the people and pets of Maricopa County! Don't miss out on this opportunity to support our shelter! Apply today!

Requirements

• Two years of experience in a retail or similar customer service role
• High school diploma or GED
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis
• Candidates must be flexible and able to work all shifts, including starting as early as 8 am and finishing as late as 9 pm, working weekends and holidays.
• Adoption Specialists are assigned on any shift, with any combination of days off, based on the Department's needs

Nice To Haves

• Animal adoption experience in an Animal Care and Control type environment
• Experience with processing financial transactions
• Bilingual skills in English/Spanish

Responsibilities

• Conducts animal adoption meet-and-greets and reviews information and adoption materials with potential adopters.
• Greets and assists customers at the adoption counter, effectively addresses inquiries, and provides accurate information, all while maintaining a professional and helpful demeanor.
• Performs accurate data entry, including adoption processing, fee collection, entering animal, person, and medical information, and creating and updating animal bios and photos.
• Maintains a presence on the kennel floor and actively engages with the general public and the animals to facilitate matchmaking.
• Demonstrates excellent verbal and written skills, including clear and effective communication with others (staff, public, volunteers) that is professional, respectful, and positive.
• Ensures adoptions areas are clean and tidy throughout the day by mopping floors, wiping surfaces in meet-and-greet and lobby areas, and maintaining kennel signage/cards and play yards.
• Conducts additional animal handling as needed, including restraint, walking, playgroups, and other duties.
• Maintains and updates adoption packet information and supplies to ensure new adopters have all appropriate documentation and resources needed for their new pet.
• Runs reports and performs related duties.
• Provides support with kennel cleaning, animal evaluations, events, enrichment, and other duties as assigned.

Benefits

• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees