Process Adoption Manager

Sherwin-Williams•Cleveland, OH

2d•Onsite

About The Position

The Process Adoption Manager is accountable for implementing and driving adoption of new solutions and processes for product setup and information management across the business. The role owns deployment execution, business readiness, user adoption, and stabilization, working with global and regional teams to ensure the product data hub, label applications, and supporting solutions are fully implemented, accepted, and delivering intended outcomes. It leads end-to-end implementation and adoption of business processes and digital solutions across assigned regions or functions, ensuring users are prepared and engaged and that processes are sustained. The position serves as the primary point of accountability for execution, readiness, and adoption success across transformation initiatives. The role is based at Sherwin-Williams’ Cleveland Global Headquarters at 1 Sherwin Way, Cleveland, OH 44115, and requires up to 10% travel. It is not remote or hybrid. The position may be eligible for performance-based bonus, commissions, and long-term incentive compensation awards, subject to the terms of applicable company plans. Because the role involves access to confidential financial information, a criminal-history review is required.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without current or future employment visa sponsorship.
Bachelor’s degree or higher in a business-related or engineering-related field.
At least five years of experience in implementation, deployment, or transformation roles.
Experience leading system implementations, such as ERP, CRM, or similar systems.
Experience managing cross-functional teams and stakeholders.

Nice To Haves

Experience with global or multi-region deployments.
Experience with change management and training programs.
Lean, Six Sigma, or continuous improvement experience.
Experience with enterprise digital transformation initiatives.
Familiarity with ERP systems and supporting technologies.

Responsibilities

Lead implementation activities across build, test, cutover, go-live, and stabilization phases.
Ensure deployments meet defined scope, timelines, and quality standards; coordinate cross-functional teams and manage concurrent deployments within an assigned region or domain.
Align global strategy with regional execution.
Develop and execute adoption strategies for new processes and solutions; drive user readiness, awareness, engagement, acceptance, and adoption.
Prepare business teams for go-live, monitor adoption, and address resistance or adoption gaps.
Lead training strategies and programs, coordinate regional and global training, validate training effectiveness and readiness, and support improvement of training materials and delivery methods.
Partner with process and change teams to ensure training content is accurate and consistent.
Serve as the primary contact for regional stakeholders across business, IT, and transformation teams; build relationships and facilitate cross-functional alignment.
Communicate progress, risks, and outcomes to leadership and stakeholders, and facilitate decisions and escalations as needed.
Define and track implementation and adoption KPIs; monitor progress, resolve issues, manage risks, issues, and dependencies, and develop mitigation strategies.
Provide regular reporting on implementation status and adoption metrics.
Lead post-go-live stabilization and support sustained process performance.
Identify and implement improvements to deployment, adoption, business processes, and digital solutions; incorporate lessons learned into future implementations.
Ensure alignment with long-term transformation and operational goals.
Lead and develop analysts and cross-functional resources, providing direction, coaching, and performance management.
Optimize resource allocation, foster a collaborative and high-performance team environment, and support recruitment and talent development as needed.