Procedures Coordinator

City of Saint Paul•Saint Paul, MN

2d•Onsite

About The Position

The City of Saint Paul Department of Safety and Inspections is hiring a Procedures Coordinator to perform advanced-level technical work involving department specific software applications and customer support services for automated information systems. The DSI Procedures Coordinator must have an advanced ability to train and work with staff throughout the department to maximize the capabilities of department specific technology. Works under the direction of the Business Improvement Supervisor to improve staff efficiencies and performance. Individuals should possess an advanced ability to recognize areas where department specific technology can be improved to enhance customer service. The candidate should have a strong ability to learn new operating systems and integrate department needs. Candidates should possess a strong ability to communicate effectively with diverse stakeholders, team members, and others outside of the department. Here's what you can expect to do: Assess and analyze technology problems, troubleshoot issues, coordinate problem resolution and performance improvement plans with City Information Services. Design and implement procedural solutions and may design and coordinate software solutions. Develop appropriate procedures and processes in support of department-specific software. Create and maintain user guides, protocols and procedure manuals related to software systems. Provide technical support and training, identify and make recommendations to management regarding process and procedural improvements. Coordinate software development and improvement projects for the department. Develop custom reports which measure statistical data related to budget and performance indicators. For more information and essential functions, see our job description and position profile . Information Specific to this Position: This position is expected to be in office Monday through Friday, reporting to 375 Jackson Street, Saint Paul, MN.

Requirements

Four (4) years' experience providing technical customer support services for department software applications and information systems.

Nice To Haves

An Associate Degree in Business Administration, information services or a related field is preferred and may be substituted for up to two (2) years of the required experience.

Responsibilities

Assess and analyze technology problems, troubleshoot issues, coordinate problem resolution and performance improvement plans with City Information Services.
Design and implement procedural solutions and may design and coordinate software solutions.
Develop appropriate procedures and processes in support of department-specific software.
Create and maintain user guides, protocols and procedure manuals related to software systems.
Provide technical support and training, identify and make recommendations to management regarding process and procedural improvements.
Coordinate software development and improvement projects for the department.
Develop custom reports which measure statistical data related to budget and performance indicators.