Procedure Scheduler

ORTHOCINCY • Lawrenceburg, IN

6d • Onsite

About The Position

Vital to the success of the organization, this role provides patients and visitors with a premier orthopaedic experience by focusing on their individual needs. The Procedure Scheduler is responsible for scheduling surgeries, tests, and maintaining provider calendars.

Requirements

• High school diploma or equivalent required.
• Medical certification required.
• Two to five years’ experience as a Medical Assistant preferred.
• CPR/AED and First Aid Certification preferred.
• Must be patient care oriented with a team environment focus.
• Knowledge of the Companies Mission, Vision and Values.
• Knowledge of customer service principles and techniques.
• Knowledge of electronic health records and practice management systems.
• Knowledge of medical terminology.
• Knowledge of HIPAA guidelines.
• General knowledge of insurance guidelines.
• Proficiency in computer systems and software used for scheduling purposes.
• Ability to confirm patient’s insurance provider and either obtain prior authorization or communicates needs for prior authorization to appropriate parties as needed.
• Strong decision-making and critical thinking skills.
• Strong interpersonal and teamwork skills.
• Strong customer service skills.
• Strong communication skills in a professional manner during stressful and sensitive situations with patients of all ages.
• Ability to lead by example while projecting a pleasant and professional image.
• Ability to demonstrate compassion while caring for others.
• Self-directed and motivated to proactively plan, prioritize, and complete tasks.
• Ability to maintain composure during challenging interpersonal interactions.
• Ability to handle multiple scenarios/ interruptions throughout the day.
• Demonstrates regular, consistent and punctual attendance.
• Exhibits desire to continuously learn, improve service deliver, and work in a team environment.

Nice To Haves

• Medical certification required with two to five years’ experience as a Medical Assistant preferred.
• CPR/AED and First Aid Certification preferred.

Responsibilities

• Provide excellent customer service to patients by addressing their concerns and providing necessary information per provider protocol.
• Handle all aspects of scheduling patients’ testing, surgeries (post and pre-op), and procedures including insurance pre-authorization.
• Establish and maintain effective working relationships with patients, providers, co-workers and external contacts.
• Obtain necessary patient information and medical records for scheduling purposes in an electronic health records and practice management system.
• Answer messages, emails, and/or voice mails in a timely manner.
• Provide guidance to patients/caregivers on completing necessary forms and information.
• Maintain/update physician(s) schedules and calendar(s).
• Compliance with HIPAA guidelines.
• Takes the initiative in performing additional tasks that may be necessary or in the best interest of the practice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED