Procedure & Content Management Specialist I

Pacific Northwest National Laboratory•Richland, WA

12d

About The Position

This position will support the creation, revision, and configuration control of Lab-level procedures; and will assist with the collection and organization of digital content about PNNL functions, processes, and systems. It may also include other special assignments to work with teams across the Requirements & Records Management organization. This position will be responsible for using a variety of administrative, analytical, and technical methods and unique tools to help maintain the quality and reliability of PNNL’s requirements-based processes and controls. If you love information, are comfortable with technology, thrive in a collaborative environment, and want to help shape the future of content management at PNNL, this opportunity is right for you! If you are highly motivated, detail oriented, and are dedicated to improving the reliability and delivery of digital information, we want you on our team! This position is part of a team that partners with content stewards and subject matter experts to capture and manage requirements-based content and deliver it to staff in a simple, easy, and meaningful way. We are a small, talented, and motivated team of professionals who are passionate about transforming complex information into easy-to-read instructions.

Requirements

BS/BA or higher

Nice To Haves

Degree in English, Technical Writing, Library Science, Information Management, Information Architecture, Knowledge Management, Communications or closely related discipline.
Basic understanding of policies, procedures, and technical work documents.
Experience working in configuration, content, or document management.
Excellent customer service skills and experience troubleshooting and resolving customer issues.
Basic technical knowledge of HTML and web publishing.
Experience using Microsoft Office Suite, SharePoint, Visio, Confluence, and Adobe Acrobat Professional (i.e., create and edit PDFs).
Experience logging and tracking work (e.g., using service or "ticketing" software such as Jira, Confluence, ServiceNow).
Hands-on experience creating and managing information in a content management system (e.g., SharePoint, Drupal, custom developed tools).
Great attention to detail and ability to suggest procedure improvements based on internal standards.

Responsibilities

Collaborate with content stewards, subject matter experts, and other staff to create, develop, manage, and deliver Lab-wide procedures to support PNNL’s mission.
Ensure that appropriate requirements, procedures, controls, and other requirements-based information is updated and available to staff and delivered in accordance with plain language standards.
Maintain and follow procedures, standards, and desk guides describing content requirements, style, tone, organization, and management.
Provide excellent customer service while helping staff find, update, or create procedures.
Administer the configuration of content in multiple environments (e.g., review, production, archive).
Maintain domain knowledge of Lab-wide procedures.
Provide guidance, support, and training to staff about content management best practices.