Procedural Specialist

Becton Dickinson Medical Devices•Warwick, RI

11d•Onsite

About The Position

The Procedural Specialist promotes BDI Surgery Advanced Reconstruction & Repair (AR&R) products to customers and potential customers through clinical support and education within a defined geographic area and as directed by the Regional Business Manager.

Requirements

Degree level qualification; or equivalent combination of education and experience.

Responsibilities

Educate and train physicians, hospital personnel and hospital staff on technical matters relating to AR&R products through case support, conducting and/or coordinating one-on-one in-servicing, and/or available internal/external physician education training programs.
Coordinates with field sales, the logistics, timing, duration, strategy and execution of field level customer training and technical support of clinical cases.
Establishes and maintains relationships with customers (surgeons, PA’s, general surgery coordinator, OR manager, nurses, scrub techs), hospitals and physicians.
Obtains new users and applications for company products and services.
Observes and reports market trends which affect AR&R sales, service and product development.
Maintains relationships with the Region Manager, Territory Managers, ATMs and customers.
Represents BD in accordance with policies and procedures.
Processes customer complaints and returns in accordance with established procedures and policy.
Maintains company automobile and company property.
Complete and processes BDI reports including but not limited to: Procedural Specialist reports, expense reports, monthly product tracking reports and complaint reports in accordance with established procedures and policies.
Fulfills the duty of a Territory Manager in vacant territories and supports AR&R procedures as directed by the Regional Manager.
Other duties as required.