Procedural Justice Coordinator

City of New York • New York City, NY

3d • Hybrid

About The Position

In order to ensure that unrepresented respondents appearing at OATH receive equitable and fair treatment, with the view of achieving Procedural Justice (“Fairness and transparency of the processes by which decisions are made”), OATH created the Office of the Ombudsperson/Pro Se Clerk headed by the Ombudsperson/Pro Se Clerk. This office is responsible for establishing and managing Help Center(s) at all OATH locations to ensure that all unrepresented respondents understand the adjudication process, procedural rules, legal concepts, and provide legal information (but not legal advice nor representation), case information, and other assistance as needed. The office also investigates, addresses, and resolves complaints from unrepresented respondents, identifies systemic issues, makes recommendations for improvement, and acts as an impartial intermediary. Additionally, it coordinates Pro Bono legal representation programs at OATH. Under the direction of the Ombudsperson/Pro Se Clerk, OATH seeks to hire a full-time Procedural Justice Coordinator to plan, implement, monitor, evaluate, and assist the Ombudsperson/Pro Se Clerk in performing these tasks and goals at each OATH location.

Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Responsibilities

• Significant contact with the general public to explain case procedures, assist in the preparation and filing of case materials and resolve complaints.
• Evaluate and triage matters on a case-by-case basis to ensure smooth operation of Help Center(s), adjudications, and hearings.
• Identify policies and procedures that need improvement and make recommendations thereto.
• Provide technical assistance and training to staff in techniques of program implementation and management.
• Travel and work between the various hearing and office locations, during regular business hours and some potential nights and weekends.
• Prepare, perform, and review program plans, reports, and analyses and assist in all matters related to funding and procurement.
• Assist the Ombudsperson/Pro Se Clerk in the management and supervision of Help Center(s), Procedural Justice matters, community service and Pro Bono programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level