ProCare Customer Excellence Representative - 1st Shift (Hybrid)

Stryker • Kalamazoo, MI

2d • Hybrid

About The Position

As the ProCare Customer Excellence Representative, you will provide phone and email support to sales teams and healthcare professionals while managing service order entry and data accuracy. Engage with customers in a prompt, accurate, courteous, and professional manner to foster positive business relationships and deliver high-quality customer service Deliver high-quality customer service by responding promptly and professionally to inquiries, supporting after-hours needs

Requirements

• High School Diploma or equivalent
• Two (2) years’ relevant work experience

Nice To Haves

• Experience in call center, or customer-facing environment
• SAP, Salesforce experience

Responsibilities

• Provide phone and email support for inquiries from sales teams and healthcare professionals
• Perform Service Order Entry, Data Cleansing, and Invoicing for services using SAP and Salesforce
• Process all tasks in alignment with relevant working practices and standard operating procedures
• Offer after-hours support as needed, depending on call volume or workload demands

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED