Problem Resolution Coordinator

EDAG Mexico • Rochester Hills, MI

4d • Onsite

About The Position

Working together, growing together, creating new things together: EDAG connects people and the future. Company and workforce share the same vision. With a familiar atmosphere and at the same time the potential of a global world-class development company. You‘ll go your own way in your career at a high level – nationally and internationally. Take your next step and support us as a PROBLEM RESOLUTION COORDINATOR.

Requirements

• Bachelor's degree in Engineering or related field.
• Approximately 3–5 years of relevant experience.
• Generate reports and metrics including issue inflow, burndown, and status tracking.
• Support project meetings with issue tracking summaries and status updates.
• Knowledge of JIRA or Confluence
• Ability and willingness to travel to California as needed to meet and collaborate with customer.
• English (C1-C2)

Responsibilities

• Coordinate and track software and system network-related issue tickets throughout the development process.
• Review incoming tickets for completeness, consistency, and required technical information.
• Based on high-level analysis, assign each ticket to the best member of the global engineering team to lead the needed change estimation or problem investigation.
• Support standardization of issue reporting and tracking processes.
• Follow up with engineering teams and stakeholders regarding ticket status and resolution progress.
• Support communication and alignment with customers regarding reported issues and status updates.
• Monitor issue aging, priorities, and closure progress.

What This Job Offers

• Career Level: Mid Level