Proactive Customer Recall Agent (Remote - Alabama)

Morley•UNAVAILABLE, Alabama

7d•Remote

About The Position

This is an entry-level, Monday-to-Friday job with benefits that can be performed from home. The role involves reaching out to vehicle owners to inform them about vehicle safety recalls and coordinating with dealerships to schedule appointments for customers to have the issues fixed. The primary goal is to alert customers to safety issues, demonstrate care for their well-being, and help them resolve problems proactively.

Requirements

Communication skills
Willingness to learn
High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
Telephone skills
Computer navigation and typing skills
Conversation skills (able to have discussions and problem solve)
Excellent interpersonal and organizational skills
Able to learn and adapt
Strong attention to detail
Have a solid work ethic and an ability to meet deadlines
Must have the ability to pass a pre-employment background check and drug screen
One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
High school diploma or equivalent
Available to work shifts within the center's hours of operation: Monday to Friday, 9 a.m. - 9 p.m. Eastern / 8 a.m. - 8 p.m. Central / 7 a.m. - 7 p.m. Mountain / 6 a.m. - 6 p.m. Pacific time
Must be able to stick to the schedule reliably, as some queues are time sensitive
Able to remain at your desk for long periods of time
Alabama resident
Secluded and distraction-free work environment
Required internet setup: High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable
Wireless, 5G and satellite connections are not supported

Nice To Haves

Work from home while having regular connection with your teammates
No weekends
Paid training
Equipment provided
Professional development and growth opportunities

Responsibilities

Provide excellent customer service, representing a major domestic auto manufacturer
Make outbound calls and emails to customers and dealerships
Help with team projects
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Benefits

Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)