Proactive Customer Recall Agent (Remote - Kentucky)

Morley•UNAVAILABLE, Kentucky

7d•Remote

About The Position

This is an entry-level, Monday-to-Friday remote position for Kentucky residents. The role involves reaching out to vehicle owners about safety recalls and coordinating with dealerships for repairs. The goal is to ensure customer well-being and resolve potential issues.

Requirements

Communication skills
Willingness to learn
High-speed internet delivered through a wired provider (cable or fiber) that can connect a work computer via ethernet cable
Telephone skills
Computer navigation and typing skills
Conversation skills (able to have discussions and problem solve)
Excellent interpersonal and organizational skills
Able to learn and adapt
Strong attention to detail
Solid work ethic and an ability to meet deadlines
Ability to pass a pre-employment background check and drug screen
One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
High school diploma or equivalent
Available to work shifts within the center's hours of operation: Monday to Friday, 9 a.m. - 9 p.m. Eastern / 8 a.m. - 8 p.m. Central / 7 a.m. - 7 p.m. Mountain / 6 a.m. - 6 p.m. Pacific time
Must be able to stick to the schedule reliably
Able to remain at your desk for long periods of time
Kentucky resident
Secluded and distraction-free work environment
Required internet setup: High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable
Wireless, 5G and satellite connections are not supported

Nice To Haves

Regular connection with teammates
Professional development and growth opportunities

Responsibilities

Reach out to vehicle owners to inform them about vehicle safety recalls.
Connect with dealerships to schedule appointments for customers.
Alert customers to safety issues and express care for their well-being.
Help customers resolve recall issues.
Provide excellent customer service representing a major domestic auto manufacturer.
Make outbound calls and emails to customers and dealerships.
Assist with team projects.
Offer timely and accurate solutions through inbound and outbound conversations (phone calls, chats, emails, and other communications).
Maintain a positive and upbeat attitude.

Benefits

Paid training
Equipment provided
Benefits available
Health coverage
Wellness resources
Financial benefits
Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)