Pro Product Specialist, Scheduling Pro

ServiceTitan•US RI Remote, RI

1d•$65,800 - $105,700•Remote

About The Position

You will become an important member of the Pro Product Excellence team, influencing the company's continued success, and helping shape the future of the service industry. You will actively manage and develop a portfolio of residential and commercial service companies, playing a key role in ensuring company revenue and customer success.

Requirements

2+ years of relevant experience managing multiple accounts with a proven track record of success OR 1+ years experience in the home services industry as a GM, Ops Manager, or similar role.
BA/BS degree preferred.
Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail.
Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority.
Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude.
Intermediate level understanding of value drivers in recurring revenue business models.

Responsibilities

Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment.
Analyze product adoption data and account trends related to Pro Products to identify actionable insights, customized solutions, and potential risks.
Evolve and diversify your Pro Product knowledge enabling your ability to handle a variety of customer questions and assess product fit.
Cultivate a strong partnership with the Pro Implementation and Pro Account Management team, providing feedback on onboarding, product utilization, and opportunities across tenants.
Drive an amazing ongoing customer experience through optimization discussions, specialized support, and demonstrating extreme ownership over customer outcomes.
Create a high-trust environment that fosters positive customer sentiment for referrals, social connection, and future adoption.
Participate and engage in an active feedback loop with Product, ensuring customer experience and quality of life needs are translated effectively.

Benefits

Flexible time off
Learning and development opportunities
Comprehensive onboarding program
Leadership training
Bonusly
Peer-nominated awards
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Parental leave and support
Up to $20k in fertility services (i.e. IUI and IVF)
Surrogacy and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools