Pro Pick-Up Associate

FERGUSON • Norfolk, VA

4d • $18 - $25 • Onsite

About The Position

The Pro Pick-Up Associate picks orders in under 1-hour, loads customer vehicles including pipe and pallets, and keeps the pickup area clean, safe, and organized. This role handles customer facing transactions and processes card payments for cash sales as directed, may assist with DispatchTrack will call notifications and data, supports returns and credits, and oversees locker orders where used. Daily work includes monitoring past due and canceled orders, coordinating unpick actions with ISS, and responding to the Pro Pickup team channel. The role also supports onboarding through hands on training for new associates.

Requirements

• 1-2 years of experience in a customer facing, warehouse, counter, or order fulfillment role.
• Ability to work independently during assigned shifts while staying aligned with counter, warehouse, and Pro Pickup processes.
• Comfort balancing customer interaction with physical work, including picking, loading, and unloading material.
• Basic proficiency using systems to manage order status, notifications, and pickup workflows.
• Strong attention to detail to support order accuracy, returns, credits, and DispatchTrack data.
• Clear, professional communication with customers and internal partners.
• Safe material handling practices and ability to load customer vehicles, including pipe and pallets.
• Ability to manage multiple tasks at once while maintaining speed, accuracy, and an organized pickup area.

Nice To Haves

• Hands-on experience with equipment such as forklifts, cherry pickers, or order pickers is a plus.

Responsibilities

• Pulls will call and Pro Pickup orders accurately and efficiently to meet daily service expectations in under one hour.
• Maintains an average picking pace of 225 to 280 order lines per day while prioritizing accuracy and safety.
• Verifies product, quantities, and staging locations to ensure orders are complete and ready for pickup.
• Adjusts work assignments based on order volume and operational needs.
• Performs replenishment tasks to support pick locations and ongoing order flow.
• Completes assigned cycle counts and reports inventory discrepancies.
• Picks truck stock orders to support delivery routes and branch inventory needs.
• Provides customer facing support when needed, including assisting with pickups and coordinating with counter or Pro Pickup team members.

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed