Pro Assistant Sales Manager in Training

Home Depot•East Northport, NY

5d•Onsite

About The Position

The Pro Assistant Sales Manager (PASM) in Training role is designed to provide hands-on experience in the responsibilities of a Pro Assistant Sales Manager. Trainees will learn to oversee Pro Department Operations, ensuring the successful execution of key programs to enhance customer service and store presentation. The training focuses on driving profitability and mitigating shrinkage through effective associate management and operational oversight to meet sales goals, maintain product availability, and uphold Pro standards. PASMs in Training will collaborate with store leadership to develop and implement strategies for sales and profitability growth, manage direct reports, and ensure smooth department operations. They will learn to direct associates to store priorities, provide coaching, and ensure teams are knowledgeable about Pro Operations and services, championing people-centered leadership while delivering results in sales, customer service, and profitability. This role requires adherence to all lawful company policies and positions. The training period can last up to 6 weeks.

Requirements

Must be 18 years of age or older
Must be legally permitted to work in the United States
Completion of a high school diploma and/or GED
1 year of work experience
1 year of leadership experience

Nice To Haves

No additional education preferred
No additional years of experience preferred
No additional leadership experience preferred
None

Responsibilities

Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service.
Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve.
Teach, coach and train Department Supervisors (DSs) and associates on customer service standards and operational excellence to improve profitability.
Manage customer service activities to optimize and sustain sales performance, profitability, and customer satisfaction.
Ensure customer concerns are solved effectively and take necessary actions to resolve situations promptly.
Ensure all associates understand the importance of excellent customer service, in-stock, and store appearance.
Recognize great customer service behaviors using recognition tools.
Provide feedback on service standards.
Make recommendations in the selection process by assisting with recruitment, and interviews, and makes decisions on qualified candidates to hire.
Review personal KD training completion and ensure Depts Knowledge Depot Training is current and promote engagement through use of learning tools available on the HDphone (e.g., Pocket Guide).
Evaluate performance and take action as necessary for personnel actions, which include: work allocation, training, development, performance management, compensation, problem resolution, discipline and terminations.
Monitor associate engagement levels and drive voice of the associate initiatives.
Identify and resolve associate’s concerns.
Delegate tasks to DSs and teach them to utilize store platforms to assign tasks and follow up with their associates.
Use coaching as a collaborative approach to improve performance through goal setting, providing feedback, and maintaining relationships; provide in the moment coaching based on observations and behavior and support active associate development.
Support talent management efforts by monitoring succession planning and ensure all associates have active Development Blueprints in place.
Adhere to all Company policies & procedures and hold associates accountable for following all Company policies & procedures.
Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
Complete assigned safety training courses applicable to role.
Use Proper PPE (Personal Protective Equipment) and guide associates on proper use.
Utilize proper lifting techniques and educate store associates on these practices.
Obey the required safe distances around Lift Equipment and guide other associates on the correct policies.
Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules.
Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and walking surfaces are safe.
Ensure associates complete all relevant checklists in accordance with timing expectations and verify issue correction, and preventative actions are in put in place.
Recognize store associates for safe behavior.
Maintain department profitability through analysis, trend identification and responding to identified problems.
Communicate Home Depot objectives to associates and motivate them to achieve established goals.
Walk side by side with direct reports to assess sales, service and profitability opportunities, and create effective game plans to accomplish necessary improvements and celebrate wins.
Review assigned Gameplan tasks, execution of events, myProjects and company priorities; Communicate upcoming projects and priorities communicated in Weekly Playbook, myProjects or Internal communications.
Include partnership with MET where appropriate, to understand upcoming projects, resets, and other run the business plays.
Leverage sales and profit opportunities through Shrink Management, Safety and Environmental Compliance, P&L management, and Markdown controls.
Verify DS are tracking department performance using tools.
Guide DSs to make informed decisions to maximize sales.
Emphasize the importance of monitoring departmental performance & teach associates how to find key performance metrics.
Identify and build relationships with the store's best Pro and DIY customers.
Perform Opening, Closing and MOD activities as well as other whole store focus responsibilities.
Lead store kickoff meeting and walk each department to ensure store readiness.
Communicate messages, priorities, and tasks to all associates.
Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up.
Ensure that ZMA/RTV/On-hand approvals are being completed.
Connect all customer service-related escalations to the appropriate associate and ensure resolution.
Ensure appropriate staffing in assigned departments, address staffing opportunities and associate call outs, and monitor associate attendance variances.
Ensure proper maintenance, merchandising, and organization of displays and store events in accordance with store standards.
Communicate and ensure associates adherence to department standards.
Review merchandise presentation, signage, and pricing daily.
Ensure store is free of clutter and organized.