PRN Mobile Crisis Case Manager

Family & Children's Services•Oklahoma City, OK

5d•Hybrid

About The Position

This PRN Mobile Crisis Case Manager role involves responding to crisis situations, providing de-escalation, and linking clients to necessary services. The position supports individuals in need of behavioral health and/or co-occurring services with a recovery-focused, welcoming, and trauma-informed approach. Responsibilities include establishing rapport, assessing client needs, delivering face-to-face services, coordinating resources, preventing hospitalization, and assisting clients in maintaining independent functioning and safety planning. The role also involves outreach, engagement, and collaboration with other professionals and inpatient facilities to facilitate referrals and discharge planning. Documentation must be completed according to agency policy by the end of the next business day. The position may require evening or weekend hours, coverage for other staff, and client transportation.

Requirements

Must meet ODMHSAS and HOPE requirements
Required to obtain and maintain DMHSAS CM II Certification.
Required to complete Therapeutic Options, or approved safety training and annual updates.
May be required to obtain and maintain First Aid and CPR Certifications.
In order to provide client transportation, must possess current, valid Oklahoma license, meet HOPE insurance requirements.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and clinical writing/documentation in medical records chart.
Ability to effectively present information in one-on-one and small group situations to families, clients, and other employees of the organization.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to seek out supervisory assistance for additional training when needed and make application of techniques or other skills to meet essential job duties and responsibilities.
Ability to relate to persons with severe mental illness and/or substance use in a positive, helpful and constructive manner.
Ability to establish and maintain effective and tactful working relationships with co-workers; to express ideas and facts clearly and concisely in written or oral form.
Personality and mature presentation of oneself demonstrating the ability to work with various systems while maintaining objectivity and cooperative attitude.

Nice To Haves

See HOPE’s policy for specific education requirements

Responsibilities

Adheres to agency policy and procedures, CARF and DMHSAS standards and criteria, CCBHC practices, federal and state confidentiality rules and regulations, and any special funding source requirements including Medicaid and HCA regulations.
Supports and promotes a service environment for individuals in need of behavioral health and/or co-occurring services that is recovery focused, welcoming, and attentive to the needs of individuals who may have experienced trauma in their lives.
Attends annual core competencies training in relationship to individuals with co-occurring disorders or who have experienced trauma in their lives.
Establishes and maintains professional working relationships with supervisor and peers.
Can effectively work within a team or group setting cohesively.
Responds to HOPE Crisis line, First Responder IPAD, and 988 dispatch calls to help clients in crisis.
Responds to calls in the community to de-escalate or provide linkage to the level of care needed.
Establishes rapport with clients, assessing client needs; organizes, plans, and delivers face-to-face client services; and provides verbal de-escalation when necessary.
Coordinates the needs of clients and family members with resources available and provides client advocacy as needed with an emphasis on preventing hospitalization.
Participates in outreach and engagement efforts for clients and other professionals at inpatient levels of care to facilitate referrals and client participation in services.
Assists clients in finding and accessing community resources needed to maintain independent functioning.
Assists clients in safety planning to maintain the least restrictive level of care.
Responsible for maintaining strictest confidentiality guidelines for interactions regarding consumer and family information.
Responsible for seeking out supervisory assistance for additional training and to enhance skill set as needed.
Interacts with other professionals to discuss therapy or treatment, new resources or techniques, and to share information.
Works as a liaison between inpatient psychiatric facilities to assist in discharge planning and follow-up care from inpatient treatment.
Reports and documents services in accordance with agency policy and procedures.
Adheres to HOPE policy and procedure of having documentation completed by the end of the next business day.
May be required to work evening or weekend hours.
May provide coverage for URC MHT staff.
May be required to provide client transportation using a personal vehicle or agency owned vehicle.
Performs other related duties as assigned.