Private Tutoring Operations Manager (NYC)

The Tutorverse • New York, NY

4d • Onsite

About The Position

The Private Tutoring Operations Manager owns the end-to-end logistics and client experience of our one-on-one tutoring programs. This is a high-stakes, multi-variable logistical role requiring an intimate understanding of New York City. You will oversee the matching of students with tutors based on complex constraints (NYC transit times, subject expertise, pricing tiers, and availability), manage a team of operational support staff, and act as the definitive account manager for premium B2C clients. You will not just execute processes; you will audit, design, and optimize the data structures (CRMs and spreadsheets) that drive our operations. Work hours are generally between 9:00am and 6:00pm ET, Monday-Friday.

Requirements

• A bachelor’s degree from an accredited college.
• Deep, lived, or professionally executed knowledge of NYC geography, public transit systems, and the culture/timelines of NYC specialized public and private school admissions.
• At least 4 years of professional experience in operations, logistics, or dispatch management.
• Advanced technical fluency in spreadsheet architecture (must be highly proficient in creating and manipulating PivotTables, complex filtering, LOOKUPs, and conditional formatting/data validation).
• At least 2 years of experience handling high-stakes B2C client management and escalations (i.e., making independent judgment calls with premium clients).
• Demonstrated experience directly managing subordinate staff or remote virtual assistants.

Nice To Haves

• Experience in EdTech, premium concierge services, or high-volume talent staffing.
• Demonstrated track record of migrating or optimizing CRM workflows (HubSpot, Breezy.hr, Salesforce, etc.).

Responsibilities

• Own the day-to-day deployment of instructional staff, independently solving multi-variable scheduling constraints across NYC transit routes, virtual time zones, and client preferences.
• Direct, train, and manage operational support staff (coordinators and virtual assistants) responsible for data entry, billing, and baseline scheduling tasks.
• Act as the definitive point of contact for high-expectation B2C clients. Proactively audit incoming accounts to resolve cross-departmental billing discrepancies, operationalize specific pedagogical accommodations for instructors, and navigate rigid geographic/temporal scheduling preferences. Must maintain a poised, consultative tone while firmly enforcing company policies and preventing escalations before they occur.
• Build and maintain advanced spreadsheet models and CRM pipelines to track tutor utilization, student progress, and operational bottlenecks.
• Identify gaps in tutor capacity across specific subjects or geographic zones and trigger recruitment or training workflows to resolve them proactively.

Benefits

• Base Salary: $80,000 - $110,000
• Performance Bonuses
• 401K with 3% company contribution
• Profit-sharing plan
• Fortune 500-level medical, dental, and vision benefits
• FSA or HSA options
• Paid time off (starting at 2 weeks annually in addition to holidays)
• Earn more time off as you grow with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level