Scott Dunn Private - Private Travel Manager - New York, NY

Flight Centre•New York, NY

4d•Hybrid

About The Position

Scott Dunn, part of Flight Centre Travel Group, is a luxury travel operator that creates tailor-made vacations. The Private Travel Manager is a relationship-driven sales role serving as the trusted travel advisor and dedicated point of contact for an exclusive portfolio of high-value Scott Dunn Private members. The role creates personalized luxury travel experiences while growing business through proactive outreach, member engagement, and consultative selling. The manager builds long-term member relationships and oversees the sales and booking journey, from initial engagement and itinerary design through support before, during, and after travel. Success includes delivering exceptional service while meeting sales targets for booking volume, total travel value, gross profit, and average booking value. The role is based in New York, New York, and requires working in a hybrid environment with at least three days per week in the office.

Requirements

Extensive luxury travel sales experience and a proven record of meeting and exceeding revenue targets.
Demonstrated success building and managing long-term, high-value client relationships.
Experience working with ultra-high-net-worth individuals and understanding their expectations.
Strong consultative sales skills and the ability to balance commercial goals with exceptional service.
Excellent interpersonal, communication, presentation, and relationship-building skills.
Articulate, confident, and professional communication style.
Strong organizational and time-management skills, including the ability to manage multiple priorities.
Extensive global destination knowledge and a passion for luxury travel.
Experience creating bespoke travel itineraries and personalized travel solutions.
Ability to collaborate effectively with cross-functional teams.
Comfortable conducting in-person meetings and client engagement activities.
Ability to work in a hybrid environment with a minimum of three days per week in the office.

Responsibilities

Build and grow a portfolio of Scott Dunn Private members through proactive outreach, relationship management, and personalized engagement.
Conduct a high volume of personalized outbound calls, emails, and in-person meetings to activate prospects and reengage members.
Convert member interest into enquiries, quotations, and confirmed bookings.
Achieve individual sales targets for booking volume, total travel value, gross profit, and average booking value.
Develop and execute annual outreach and engagement plans for members and prospects.
Partner with Marketing and global teams to identify business opportunities, partnerships, events, and sponsorship initiatives.
Increase member retention, booking frequency, and annual spend through strategic relationship management.
Design and present tailored luxury travel itineraries aligned with member preferences, interests, and aspirations.
Own the end-to-end sales and booking process for member travel within destination expertise areas.
Collaborate with destination experts and destination managers to deliver exceptional travel experiences.
Plan and map members' annual travel portfolios to identify future travel opportunities.
Serve as the dedicated point of contact for members before, during, and after every trip.
Develop and maintain personalized communication plans for each member.
Accurately capture and update member preferences and profile information in company systems.
Resolve member concerns and complaints promptly and coordinate appropriate recovery solutions.
Partner with Guest Relations, Travel Consultants, SDP Assistants, and Sales Support teams to deliver exceptional member experiences.
Ensure travel documentation is completed accurately and on time.
Support members throughout their travel journey, including coordinating with out-of-hours coverage as required.
Perform other duties and tasks as assigned.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported.

Benefits

Paid time off, including up to 15 vacation days (increasing to 20 days after two years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
Travel perks and discounts.
Health and wellness programs and employee financial wellness services.
National and international award nights and conferences.
Medical, dental, and vision benefits, including gender-affirming care and fertility care.
Insurance including hospital indemnity, AD&D, critical illness, and long- and short-term disability.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition reimbursement program.
Employee Share Plan, with the ability to purchase company stock on the Australian Stock Exchange and a partial company match, subject to terms and conditions.
Global career opportunities across a network of brands and businesses.
One paid Volunteer Day per calendar year.
Diversity Day paid leave to observe a holiday or cultural celebration of the employee's choice.
Professional and personal development support and opportunities for career growth.