Scott Dunn Private - Private Relationship Travel Manager - San Diego, CA

Flight Centre•California, CA

7d•Hybrid

About The Position

Scott Dunn Private is an invitation-only membership delivering exceptional, hyper-bespoke travel experiences for Ultra-High-Net-Worth individuals. As a Private Travel Relationship Manager, you’ll take full ownership of a dedicated member portfolio, acting as the trusted advisor for some of the world’s most discerning travelers. This is a high-impact, relationship-led role combining luxury travel expertise, commercial drive, and unparalleled service. You’ll work closely with a global network of experts to inspire, plan, and deliver extraordinary journeys.

Requirements

Minimum 5 years’ experience in luxury travel with proven global travel sales success
Demonstrated experience managing face-to-face relationships with UHNW clients
Strong commercial acumen with a sales-driven mindset and service excellence focus
Comprehensive knowledge of global luxury destinations and products
Proven ability to meet and exceed performance targets
High proficiency in CRM systems with exceptional attention to detail
Willingness to work flexible hours and travel domestically and internationally as required

Responsibilities

Own and manage a dedicated portfolio of Scott Dunn Private members, acting as their primary point of contact
Prospect, engage, onboard, and retain UHNW members through proactive relationship building
Generate demand by inspiring members’ annual travel calendars with standout ideas and itineraries
Deliver hyper-bespoke travel planning from enquiry through to post-travel follow-up
Identify and execute business development opportunities through networks, referrals, and partnerships
Meet and exceed individual performance targets and KPIs while maintaining exceptional service standards
Maintain detailed member profiles, preferences, and contact strategies within CRM systems
Collaborate with global destination experts to deliver seamless, complex itineraries
Identify opportunities to enhance bookings through upgrades, private aviation, and bespoke experiences
Act swiftly on feedback or service recovery needs, partnering with Guest Relations where required
Participate in familiarization trips and share product knowledge with colleagues
Support marketing initiatives, member events, and brand-building activities
Build personal brand visibility within UHNW circles and relevant industry networks
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Benefits

Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses