Private Pay Collections Specialist

Suite Living Senior Care•White Bear Lake, MN

10h•Onsite

About The Position

Suite Living Senior Care is seeking an experienced Private Pay Collections Specialist to join our Corporate Office team in White Bear Lake, Minnesota. This is not a traditional medical billing position. Instead, this role is dedicated to private-pay accounts receivable collections, working directly with residents, families, responsible parties, and community staff to resolve outstanding balances after initial billing efforts have been completed. The Collections Specialist will receive delinquent accounts from our billing team and take ownership of the collection process through consistent follow-up, payment negotiations, documentation, and resolution. The role may also provide limited support with Minnesota Elderly Waiver (EW) and Community Access for Disability Inclusion (CADI) waiver programs as needed. The ideal candidate is confident, persistent, organized, and compassionate, with the ability to balance exceptional customer service while collecting outstanding balances in a professional manner.

Requirements

High School Diploma or equivalent required.
Minimum of 2 years of collections or accounts receivable experience required.
Experience with private-pay collections strongly preferred.
Healthcare, senior living, or medical collections experience preferred.
Strong negotiation and conflict-resolution skills.
Excellent verbal and written communication skills.
Strong organizational skills with exceptional attention to detail.
Ability to work independently while managing multiple priorities.
Experience with PointClickCare or similar healthcare software preferred.
Proficiency in Microsoft Outlook, Excel, and Word.

Nice To Haves

Professional and confident communication
Strong negotiation and relationship-building skills
Persistence with excellent follow-through
Ability to remain calm during difficult conversations
Strong organizational and time-management skills
High degree of integrity and confidentiality
Self-motivated with the ability to work independently
Critical thinking and problem-solving skills
Experience with Minnesota EW or CADI Waiver programs is a plus but not required.

Responsibilities

Take ownership of delinquent private-pay resident accounts after initial billing efforts have been completed.
Contact residents, family members, responsible parties, and authorized representatives regarding outstanding balances.
Maintain consistent follow-up through phone calls, emails, letters, and other approved communication methods.
Negotiate payment arrangements when appropriate while following company policies.
Monitor assigned accounts and prioritize collection efforts based on aging and account status.
Research account discrepancies and work toward timely resolution.
Maintain accurate documentation of all collection activity within company systems.
Provide regular updates regarding collection efforts and account status.
Review aging reports and prioritize collection activities.
Partner with the billing department to transition unresolved balances into active collections.
Investigate account questions and resolve payment issues.
Monitor payment activity and ensure accurate account documentation.
Recommend accounts for additional collection efforts or legal review when appropriate.
Provide assistance with Elderly Waiver (EW) and CADI Waiver accounts as needed.
Communicate with county case managers and other external partners to assist with payment resolution.
Support documentation and follow-up related to waiver funding when requested.
Assist in preparing account documentation for accounts progressing to legal review or third-party collections.
Compile payment histories, account statements, contracts, and supporting documentation.
Work closely with leadership and outside partners to support the collection process.
Handle sensitive financial conversations with empathy and professionalism.
Build positive relationships with residents, families, and internal staff.
Resolve concerns while protecting the financial interests of Suite Living Senior Care.