Private Pay Collections Specialist

Community Health Management Inc•Jasper, AL

About The Position

The Private Pay Collections Specialist joins the Revenue Cycle Operations team and manages outstanding customer balances, coordinates payment arrangements, and helps reduce past-due accounts. The role involves communicating with customers about balances, billing questions, payment concerns, and account discrepancies while maintaining a professional, respectful, and customer-service-focused approach. The successful candidate balances effective collections with compassionate, solution-oriented customer service and works independently while contributing to a team.

Requirements

High school diploma or GED.
Experience with data entry and computerized account management systems.
General knowledge of insurance billing and medical terminology.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Ability to discuss past-due balances professionally and respectfully.
Strong organizational and time-management skills.
Excellent attention to detail and accurate recordkeeping.
Ability to manage multiple accounts, prioritize tasks, and meet deadlines.
Sound judgment and effective problem-solving skills.
Proficiency with computers and ability to learn billing and accounts receivable software.
Ability to work independently while contributing to a team environment.
Persistence in following up on outstanding accounts while remaining professional, compassionate, and solution-oriented.

Nice To Haves

Some college.
One year of experience in collections, insurance billing, or telemarketing.

Responsibilities

Review and monitor assigned customer accounts to identify outstanding balances and past-due payments.
Contact customers by telephone, written correspondence, and other appropriate methods to resolve outstanding balances.
Make outbound collection calls in a professional, respectful, and customer-service-focused manner.
Assist customers with billing questions, payment concerns, and account discrepancies.
Collect payments and establish payment arrangements with customers.
Monitor payment agreements and follow up promptly to ensure payments are received.
Maintain accurate, detailed records of collection activities and customer communications.
Document account activity daily in the accounts receivable (AR) system.
Review collection reports, track delinquent accounts, and determine appropriate next steps.
Communicate unresolved account issues or concerns to management.
Complete required compliance training and other assigned duties.