Private Pay Collections Specialist

Suite Living Senior Care•White Bear Lake, MN

22h•Onsite

About The Position

Suite Living Senior Care is seeking an experienced Private Pay Collections Specialist for its corporate office in White Bear Lake, Minnesota. This is an in-office position focused on private-pay accounts receivable collections, rather than traditional medical billing. The specialist takes ownership of delinquent accounts after the billing team’s initial efforts, following up with residents, families, responsible parties, authorized representatives, and community staff to resolve outstanding balances through documentation, payment negotiations, and other collection efforts. The role may also provide limited support for Minnesota Elderly Waiver (EW) and Community Access for Disability Inclusion (CADI) waiver accounts as needed. The position is full-time, non-exempt, Monday through Friday, and pays $35.00 per hour depending on experience. The ideal candidate is confident, persistent, organized, and compassionate, balancing professional collection practices with customer service. Suite Living Senior Care describes the role as important to strengthening its financial operations while helping residents and families resolve outstanding balances with professionalism, compassion, and respect.

Requirements

High school diploma or equivalent.
At least 2 years of collections or accounts receivable experience.
Strong negotiation and conflict-resolution skills.
Excellent verbal and written communication skills.
Strong organizational skills and exceptional attention to detail.
Ability to work independently while managing multiple priorities.
Proficiency in Microsoft Outlook, Excel, and Word.
Professional and confident communication, persistence, strong follow-through, and the ability to remain calm during difficult conversations.
Strong relationship-building, organizational, and time-management skills.
Integrity and confidentiality, self-motivation, and critical-thinking and problem-solving skills.

Nice To Haves

Experience with private-pay collections.
Healthcare, senior living, or medical collections experience.
Experience with PointClickCare or similar healthcare software.
Experience with Minnesota EW or CADI Waiver programs.

Responsibilities

Take ownership of delinquent private-pay resident accounts after initial billing efforts have been completed.
Contact residents, family members, responsible parties, and authorized representatives regarding outstanding balances.
Follow up consistently by phone, email, letters, and other approved communication methods.
Negotiate payment arrangements when appropriate and in accordance with company policies.
Monitor assigned accounts and prioritize collection efforts according to aging and account status.
Research account discrepancies and work toward timely resolution.
Document collection activity accurately in company systems and provide regular updates on collection efforts and account status.
Review aging reports and prioritize collection activities.
Partner with the billing department to transition unresolved balances into active collections.
Investigate account questions, resolve payment issues, and monitor payment activity.
Recommend accounts for additional collection efforts or legal review when appropriate.
Assist with Elderly Waiver (EW) and CADI Waiver accounts as needed, including communication with county case managers and other external partners and supporting related documentation and follow-up.
Prepare account documentation for legal review or third-party collections, including payment histories, account statements, contracts, and supporting documents.
Work with leadership and outside partners to support the collection process.
Handle sensitive financial conversations with empathy and professionalism, build positive relationships, and resolve concerns while protecting the company’s financial interests.