Ski & Ride School Private Lessons Supervisor

Solitude Mountain Resort • Solitude, UT

8d • Onsite

About The Position

This position primarily oversees Solitude's Private Lessons and Guides products, along with specialty programs including skills clinics, multiweek skills clinics, and women’s programs, delivering a premium, personalized lesson experience for guests of all ages and ability levels. This is a full-time, seasonal role from October to May. The Private Lessons Supervisor leads and develops a team of highly qualified, experienced instructors, working closely with our sales and leadership teams to drive guest satisfaction, return business, and strong financial results across the operation.

Requirements

• Strong, clear communication and leadership skills across 1:1, group, and cross-functional settings, with the empathy and self-awareness to develop, motivate, and adapt to a team of instructors
• Commitment to delivering a premium, service-first lesson experience that earns repeat guests
• Must be dependable, punctual, and accountable, taking ownership and staying persistent to drive work to completion
• Knowledge of basic computer programs and the ability to learn new ones
• Able to synthesize data and experience to make objective, timely decisions on staffing and operations, even in fast-paced or ambiguous conditions
• Possess an organized work style
• Able to be innovative and creative
• Current Level I PSIA-AASI (or equivalent) Certification.
• 2+ years teaching full-time for a ski & ride school

Nice To Haves

• On snow supervision of Snowsports operation experience is a plus
• Level II PSIA-AASI Certification preferred
• private lesson and/or guiding experience preferred

Responsibilities

• Develop a high-performing team of instructors by selecting the right people, coaching, training, ongoing skill development, and helping new team members acclimate quickly
• Implement and manage schedules for instructors and guides under your supervision
• Periodically fill in for other leaders, teach lessons, and conduct training as needed across the operation
• Work directly with sales teams to match guests with the instructors best suited to their goals and optimize the guest experience
• Coordinate with other members of the leadership team to make informed staffing decisions throughout the operation
• Oversee and execute all Private Lessons and Guides products, ensuring a premium, personalized experience that drives guest loyalty and return business
• Manage and execute specialty programs, including skills clinics, multiweek skills clinics, and women’s programs
• Maintain accurate class records, labor performance, and revenue data, and inform on budgets and expense spending for the department
• Keep staff aware of overtime situations and apply appropriate timecard changes
• Manage staff performance with integrity and the resort's values: set clear expectations and deliver recognition, honest and actionable feedback, crucial conversations, disciplinary action, and seasonal evaluations

Benefits

• Access to select Alterra Mountain Company Destinations.
• Free Solitude season pass for you and eligible dependents.
• Discounts on solitude lift tickets for friends and family.
• Discounts on food, rentals, retail, and lessons.
• Comprehensive medical, dental, vision, and life insurance for eligible employees
• Pro deals with outdoor brands.
• Generous 401(k) plan with company match.
• Free counseling service through Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed