Private Event & Tournament Sales Coordinator

Arcis Golf•Palmer, TX

2d•Onsite

About The Position

The Private Event and Tournament Sales Coordinator is responsible for planning, supporting and marketing all private events and meeting functions at the property through direct client contact to maximize profits from revenues. Maintains ongoing relationship with guests. Assist in project management and implementation of contracts and agreements.

Requirements

Excellent people and communication skills.
Demonstrated outstanding customer service.
Must possess willingness to learn and perform new food & beverage programs and services.
Excellent communication and organizational skills, attention to detail, drive and motivation.
Flexibility with schedule with evenings and weekend work required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and interpret retail product labeling.
Ability to speak effectively before groups of customers or associates of organization.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

Build and maintain strong, professional relationships with clients to ensure satisfaction, repeat business, and referrals.
Serve as the primary point of contact for all private events, managing communication from initial inquiry through post-event follow-up.
Detail, coordinate, and execute events in collaboration with all relevant departments, ensuring seamless operations and alignment with client expectations.
Proactively upsell venue services, enhancements, and packages to maximize revenue while enhancing the client experience.
Guide clients through all aspects of event venue specifics including timeline, menu selection, food and beverage coordination, layout, and additional services.
Develop detailed event orders and timelines, ensuring all specifications are clearly documented and communicated to staff.
Monitor event budgets, prepare cost estimates, and ensure timely and accurate billing, deposits, and final payments.
Track deposits and collect and process all client payments in a timely and accurate manner, ensuring proper documentation and coding.
Deliver exceptional guest experiences by anticipating needs, resolving issues promptly, and maintaining a high level of service throughout each event.
Conduct site tours of the facility and grounds to prospective clients, when sales team is not present, effectively showcasing features and capabilities.
Coordinate with vendors and external partners as needed to support event success.
Ensure compliance with company policies, safety standards, and applicable regulations.
Analyze event outcomes and gather client feedback to identify opportunities for improvement and increased client satisfaction.
Stay informed on industry trends, competitor offerings, and new event innovations to continuously enhance services.
Support management with special projects and strategic initiatives as assigned.