Private Duty Operations Manager - Home Care

Care Advantage Corporate•Colonial Heights, VA

11h•Hybrid

About The Position

A dynamic leadership position responsible for both branch operations management and hands-on care coordination across the Colonial Heights and Mechanicsville markets. You will serve as a leader, problem-solver, and relationship-builder - bridging clients, caregivers, and internal teams to drive efficiency, quality, and growth.

Requirements

Experience in home care, healthcare ops, staffing, or service coordination
Strong multi-location team leadership skills
Excellent relationship-building and communication abilities
Highly organized, analytical, and results-driven

Nice To Haves

Bachelor's degree in healthcare administration or related field
Experience managing operations or branch performance
Knowledge of private duty / home care regulations and best practices

Responsibilities

Coordinate caregiver scheduling across multiple service areas for optimal client-caregiver matches
Build strong relationships with clients and families through proactive communication
Conduct client satisfaction calls, visits, and service follow-ups across assigned territories
Resolve concerns quickly while delivering a high-touch client experience
Oversee day-to-day operations across Colonial Heights and Mechanicsville service areas
Monitor and act on KPIs including client satisfaction, retention, and service quality
Identify operational gaps and implement process improvements
Partner with clinical, recruiting, and leadership teams to drive results
Lead, coach, and develop scheduling, recruiting, and office staff
Support hiring, onboarding, and training of team members
Foster a positive, accountable, and high-performing culture across the region
Ensure adherence to all federal, state, local, and company policies
Maintain audit-ready files, documentation, and reporting
Track caregiver credentials, telephony, and performance issues
Review billing and pay rates; ensure payroll accuracy