Private Cloud Engineer III

Tierpoint•,

3d•$95,779 - $143,668•Remote

About The Position

This is a senior-level cloud administration role responsible for daily operational services and improving storage and virtualization infrastructure. The role requires deep technical expertise, ownership of complex systems, and active mentoring of junior team members. It involves regular interaction with internal teams and clients, with an emphasis on solution design, technical leadership, and continuous improvement. The engineer supports, manages, maintains, monitors, and optimizes cloud, virtualization, and storage infrastructure. They serve as a senior technical authority and escalation point, lead incident response and cross-functional problem resolution, and guide engineers across operational teams. The position also manages complex infrastructure projects, develops operational standards and procedures, partners with customers and leadership on service improvements, and drives automation and process improvements. The role is work from home and includes participation in on-call rotations and after-hours support as required. The listed pay range is $95,778.92–$143,668.38; compensation may vary based on skills, experience, location, and other factors.

Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, or an equivalent combination of education and experience.
10+ years of experience designing, implementing, and supporting VMware-based infrastructure, with expert-level proficiency in virtualization technologies.
5+ years of experience in IT infrastructure administration and technical leadership or management roles.
Strong experience with VMware technologies, including vSphere, vSAN, High Availability (HA), Distributed Resource Scheduler (DRS), and disaster recovery solutions.
Experience with enterprise storage platforms, including Pure Storage, SAN, NAS, and high-performance SSD-based storage arrays.
Experience with disaster recovery and business continuity technologies, including VMware Site Recovery solutions and Zerto.
3+ years of experience developing automation and operational efficiencies with scripting and programming languages such as PowerShell, PowerCLI, Python, Terraform, or similar technologies.
Advanced knowledge of infrastructure troubleshooting, performance analysis, root cause analysis, and capacity planning across virtualization, storage, and cloud environments.
Strong understanding of High Availability (HA), Disaster Recovery (DR), backup and recovery technologies, security best practices, and enterprise infrastructure resiliency.
Intermediate understanding of enterprise networking concepts, including VLANs, link aggregation, switching, routing fundamentals, and network troubleshooting.
Ability to analyze infrastructure and performance metrics, identify trends, and recommend operational improvements and responses to critical escalations.
Excellent customer relationship management skills, including the ability to explain complex technical concepts to technical and non-technical audiences.
Strong documentation skills, including creating and maintaining technical procedures, runbooks, knowledge base articles, architecture diagrams, and operational standards.
Ability to lead teams, mentor technical staff, manage priorities, and deliver multiple projects simultaneously.
Self-motivated and detail-oriented, able to work independently and in a collaborative, fast-paced, customer-focused environment.
Excellent verbal, written, interpersonal, organizational, and problem-solving skills.
Proficiency with Microsoft Office Suite and standard Windows-based business applications.
Willingness to participate in on-call rotations and provide after-hours support as required.

Nice To Haves

VMware Certified Professional – Data Center Virtualization (VCP-DCV) certification or equivalent industry certification.
VMware VCF9 experience.
Nutanix AHV experience.
Azure or AWS experience.
Azure Local experience.
Zerto experience.
Strong analytical skills for interpreting infrastructure and performance metrics and making recommendations for high-priority escalations.
Strong client management skills, including written and verbal communication, and willingness to meet with clients to discuss technologies and processes that could improve their environments.

Responsibilities

Support, manage, maintain, monitor, and optimize cloud, virtualization, and storage infrastructure for performance, availability, scalability, and security.
Provide advanced troubleshooting, performance tuning, root cause analysis, and incident resolution as a senior technical authority for storage, virtualization, and cloud platforms.
Escalate and resolve complex customer and operational issues; lead major incident response, post-mortem reviews, and cross-functional problem resolution.
Lead, mentor, and train engineers across operational teams, promoting technical excellence, knowledge sharing, and effective troubleshooting.
Manage and complete complex infrastructure projects in collaboration with Architecture, Engineering, Product, and Operations teams.
Develop, document, and promote best practices, standards, policies, and operational procedures for cloud, virtualization, and storage environments.
Partner with customers, peers, and leadership to identify recurring issues, recommend strategic solutions, and drive service improvement.
Monitor and respond to alerts, escalations, service requests, and major incidents, maintaining ownership and communication through resolution.
Manage ticket queues and communicate clearly, professionally, and promptly with internal and external customers.
Participate in on-call rotations and provide after-hours support as required.
Drive automation and process improvements to increase operational efficiency, consistency, and service quality.
Maintain knowledge of current and emerging virtualization, cloud, and storage technologies and evaluate their applicability to business objectives.
Exercise sound judgment, professionalism, and confidentiality in high-pressure and sensitive environments.
Deliver internal and external customer service aligned with company values and operational standards.
Support departmental objectives and strategic initiatives, and perform other duties as assigned.