Private Client Supervisor

Gallagher•Bedford Hills, NY

About The Position

At Arthur J. Gallagher, we’re looking for a dynamic Private Client Service Supervisor to lead a talented team of Private Client Account Managers and deliver exceptional service to our valued clients. This is your chance to step into a leadership role where you’ll shape the future of client service excellence while driving business success. As the Private Client Service Supervisor, you will lead a team of Client Service Managers and Client Service Associates, empowering them to achieve greatness while ensuring our clients receive the high-quality, tailored solutions Gallagher is known for. The ideal candidate will have prior experience working closely with high net worth and ultra high net worth clientele and has a deep understanding of the unique complexities of these risk profiles.

Requirements

Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
3+ years supervisory experience.
Appropriate licensing as required.

Nice To Haves

Prior experience designing and implementing productivity and client service improvements
Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment
Keen understanding of professional and industry standards/practices

Responsibilities

Oversee a Private Client Service team that delivers efficient, high-quality service to both internal and external clients.
Support key sales initiatives, boost revenue retention, and enhance client satisfaction.
Improve client retention, achieve operating/margin targets, and elevate Gallagher’s value to clients and prospects.
Create a culture of performance, innovation, and continuous improvement.
Guide and develop your team through transparent feedback, continuous learning, and strong talent development.
Exchange ideas, resources, and best practices to advance team goals and deliver exceptional results.
Navigate competing priorities and pivot when needed to focus on what truly matters for clients and service teams.
Use Gallagher’s cutting-edge tools to enhance productivity and service quality.
Juggle multiple priorities with ease, ensuring deadlines are met and goals are exceeded.
Occasionally manage a book of business (no more than 20% of your time) to stay connected to the client experience.