Private Client Claim Manager

IMA Financial Group•Wichita, KS

3d•Hybrid

About The Position

This role supports and demonstrates IMA’s core values, emphasizing diversity, equity, and inclusion. The Private Client Claim Manager collaborates effectively with service teams to develop and maintain Claim service standards for clients. A proactive approach focusing on claim resolutions and strategies for assigned matters is essential. The manager advocates for the timely, optimal resolution of claim matters for clients, communicating pertinent claim information effectively to both internal and external clients. Maintaining strong relationships with these clients is key. The role requires subject matter expertise in Personal lines of coverage, such as Personal Auto and Homeowners. Effective communication with other departments and peers is necessary to support enterprise-wide initiatives. The position provides direction and oversight to Claim Advocates in managing and advocating claims on behalf of clients. This includes responsibility for managing associates, encompassing performance reviews, hiring and placement, resolving customer complaints, and salary and budget planning. Encouraging staff development through performance goals aligned with organizational objectives and providing feedback is crucial. The manager reviews and assigns matter advocacy and accounts to appropriate staff to ensure balanced workloads and optimal outcomes. Leading and contributing to Claim Projects and other assigned tasks is also part of the role. The position demands superior technical insurance and business acumen, along with exceptional leadership characteristics. Attendance at insurance-related seminars, including continuing education classes, is required.

Requirements

5-10 years of prior Personal Lines Claim experience
3+ years of prior supervisory or leadership experience
Bachelor’s degree or work experience equivalent to a college degree
Systems skills – Applied Epic, Carrier websites
Experience with MS Office products (specifically PowerPoint, Outlook, Word, and Excel)
Exceptional technical skill and knowledge of coverage and claims handling
Excellent communication and negotiation skills
Strong mathematical and reasoning skills
Ability to discuss and solve claim problems with clients and insurance carriers

Responsibilities

Supports and demonstrates IMA’s core values
Values and understands the importance of diversity, equity, and inclusion among all IMA associates
Collaborates effectively with service teams to develop and maintain Claim service standards for clients
Maintains a proactive approach focusing on claim resolutions and strategies for assigned matters
Advocates for the timely, optimal resolution of claim matters for our clients
Communicates pertinent claim information timely to internal and external clients
Maintains strong relationships with internal and external clients
Subject matter expertise in Personal lines of coverage (e.g. Personal Auto, Homeowners)
Communicates effectively with other departments and peers to support initiatives across the enterprise
Provides direction and oversight to Claim Advocates in the management and advocacy of claims on behalf of clients
Responsibility for the management of associates including performance review, hiring and placement, resolving customer complaints, and salary and budget planning
Encourages development opportunities for staff by setting performance goals that align with organizational goals and providing performance feedback
Reviews and assigns matter advocacy and accounts to appropriate staff to ensure balanced workloads and optimal outcomes
Leads and contributes to Claim Projects, and other tasks as assigned
Demonstrates superior technical insurance and business acumen
Demonstrates exceptional leadership characteristics
Attends insurance related seminars including but not limited to continuing education classes