Private Client Associate (Mid-Level)

Wirex

5d•Remote

About The Position

Join Wirex as a Private Client Associate, supporting our Private clients by managing payment, card, account, and transaction-related requests while working closely with internal teams to deliver an exceptional, personalised service. At Wirex, we’re redefining how the world uses digital money. From launching the first crypto-enabled debit card to giving everyday users access to digital currencies and rewards, we’re making finance more accessible. With more than 6 million users across 130+ countries, Wirex is building a future where digital currency works for everyone. This role is designed for someone who combines exceptional client service with strong ownership, attention to detail, and commercial curiosity. You will support Private clients with their day-to-day needs, coordinate complex requests across internal teams, and ensure that our highest-value clients receive a level of service that goes beyond standard Customer Care.

Requirements

Previous experience in Account Management, Client Services, Relationship Management, or a similar client-facing role.
Strong communication and interpersonal skills.
A genuinely client-first mindset.
Ability to take ownership and follow up on client requests, with strong attention to detail and organisational skills.
Ability to remain calm and professional when dealing with demanding or high-value clients.
Ability to work across multiple teams and navigate internal processes.
High level of discretion and professionalism when dealing with sensitive client information.
Excellent spoken and written English.

Nice To Haves

Experience working with VIP, premium, or high-value clients.
Experience in fintech, banking, payments, crypto, or financial services.
Willingness to quickly learn fintech, payments, and crypto products.

Responsibilities

Act as a dedicated point of contact for Wirex Private clients and provide a personalised, white-glove service.
Handle client requests across cards, payments, transfers, account functionality, limits, crypto, and other Wirex products.
Take ownership of client issues from initial contact through to resolution rather than simply passing requests between teams.
Communicate with clients clearly, confidently, and professionally, particularly when dealing with urgent or sensitive matters.
Build strong relationships with clients and understand their individual needs, expectations, and preferences.
Coordinate complex or high-value cases and ensure appropriate follow-up.
Escalate issues when necessary while maintaining ownership of the overall client experience.
Identify recurring client pain points and communicate them internally to help improve Private processes.
Develop a strong understanding of Private clients, their businesses, financial behaviour, and use of Wirex products.