Private Client Associate / Receptionist

RBC • Vancouver, BC

3d • CA$46,000 - CA$65,000 • Onsite

About The Position

RBC PH&N Investment Counsel (“RBC PH&N IC”) is one of Canada’s leading boutique investment counselling firms with investment professionals nationwide acting exclusively for high-net-worth clients and small business owners. We provide clients with discretionary investment management and privileged access to the expertise of our RBC Wealth Management Services team which includes highly accredited lawyers, accountants, and financial planning specialists. As part of a dynamic team, you will be responsible for assisting the Investment Counsellor and other members of the team in providing daily portfolio maintenance, administration, and superior service to RBC PH&N Investment Counsel high-net-worth Clients. In addition, you will help with receptionist duties to ensure clients are greeted and received for appointments.

Requirements

• Minimum of 2 years' experience in a similar role in the Investment Industry
• Prior receptionist experience in a professional and high profile office environment
• Advanced proficiency in MS Office ( Excel, Word, PowerPoint)
• Be able to work under high pressure
• Exceptional communication verbal and written communication skills

Nice To Haves

• CSC
• University Degree

Responsibilities

• Identify, investigate, and resolve all client inquiries, administrative errors, etc.
• Be a key support to the administrative activities and responsibilities of the team
• Ensure trades are processed accurately and on a timely basis
• Manage all aspects of account opening and documentation and maintain client cash flows and balances
• Maintain records and files and attend client meetings as required.
• Proactively assist with client management of appointments and scheduled meetings / calls
• Stay current with all RBC Policies & Procedures
• Assist other team members and continue to strengthen cross-business working relationships.
• Ensure all clients and staff is attended to in a highly professional, efficient and courteous manner.
• Become one of the main points of contact for day-to-day technology and premises troubleshooting.
• Liaise with appropriate functional departments to minimize client and staff disruption
• Help manage incoming communications from clients, Investment Counsellors and other internal and external partners
• Contribute to team by assisting with coordinating any staff functions
• Complete expense reports for Counsellors and order courier supplies, maintain access card log list for audit purposes, order marketing material for the office
• Various other duties and projects as assigned by the Manager, Practice Enablement

Benefits

• competitive compensation
• flexible benefits
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to building close relationships with clients

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree