Private Banking Associate

Royal Bank of Canada • Township of Langley, BC

12d • Onsite

About The Position

As a key member of the Private Banking Team, the Private Banking Associate partners with the Private Banker and the Private Banking Advisor to bring to life our commitment to best-in-class advice and service to our clients. You will also partner with the Private Banker and the Private Banking Advisor to ensure we communicate by the means they desire, ensure we understand their goals and circumstances, and they see value in our advice and service. You will also champion digital education to enable our clients to engage with RBC through the channel of their choice. You will be an everyday banking expert specialized in delivering the Black Card Experience through high-level service and support, transaction excellence, digital education, and opportunity spotting. As part of the Private Banking Associate team, you will understand and deliver a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email, and over the phone. Resolve client concerns at first point of contact in a highly professional, timely, and accurate manner. Maximize the use of technology and champion digital education to enable our clients to engage with RBC through the channel of their choice.

Requirements

• Minimum of 2 to 3 years of banking experience
• Strong written and verbal communication skills in English
• Strong working knowledge of Microsoft Office Suite
• Proven client service skills
• Excellent organizational skills

Nice To Haves

• Completion of IFC or CSC
• Post-secondary education in Commerce or Business Administration

Responsibilities

• Champion digital education to enable our clients to engage with RBC through the channel of their choice.
• Deliver the Black Card Experience through high-level service and support, transaction excellence, digital education, and opportunity spotting.
• Understand and deliver a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email, and over the phone.
• Resolve client concerns at first point of contact in a highly professional, timely, and accurate manner.
• Maximize the use of technology and champion digital education to enable our clients to engage with RBC through the channel of their choice.

Benefits

• Bonuses
• Flexible benefits
• Competitive compensation
• Commissions
• Stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• RBC is committed to supporting flexible work arrangements when and where available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree