Private Banking Associate

RBC•Langley, BC

12d•Onsite

About The Position

As a key member of the Private Banking Team, the Private Banking Associate partners with the Private Banker and the Private Banking Advisor to bring to life our commitment to best-in-class advice and service to our clients. You will also partner with the Private Banker and the Private Banking Advisor to ensure we communicate by the means they desire, ensure we understand their goals and circumstances, and they see value in our advice and service. You will also champion digital education to enable our clients to engage with RBC through the channel of their choice. You will be an everyday banking expert specialized in delivering the Black Card Experience through high-level service and support, transaction excellence, digital education, and opportunity spotting. As part of the Private Banking Associate team, you will understand and deliver a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email, and over the phone. Resolve client concerns at first point of contact in a highly professional, timely, and accurate manner. Maximize the use of technology and champion digital education to enable our clients to engage with RBC through the channel of their choice.

Requirements

Minimum of 2 to 3 years of banking experience
Strong written and verbal communication skills in English
Strong working knowledge of Microsoft Office Suite
Proven client service skills
Excellent organizational skills

Nice To Haves

Completion of IFC or CSC
Post-secondary education in Commerce or Business Administration

Responsibilities

Champion digital education to enable our clients to engage with RBC through the channel of their choice.
Deliver the Black Card Experience through high-level service and support, transaction excellence, digital education, and opportunity spotting.
Understand and deliver a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email, and over the phone.
Resolve client concerns at first point of contact in a highly professional, timely, and accurate manner.
Maximize the use of technology and champion digital education to enable our clients to engage with RBC through the channel of their choice.