Private Bank Senior Associate

Bank of America • Boston, MA

1d • Onsite

About The Position

The Private Bank Senior Associate supports the comprehensive needs of complex clients with minimal guidance and oversight. The role executes tasks and completes client requests, manages risk, identifies opportunities, and assists with client service activities. It handles basic credit and complex banking requests, monitors account openings and asset transfers, responds to client inquiries, makes enterprise referrals, and coordinates with specialists and service centers to provide integrated client service.

The position is based at 100 Federal St, Boston, Massachusetts. Bank of America describes its workplace approach as an in-office culture supporting collaboration, engagement, and career development, with flexibility based on role-specific responsibilities and business needs. The role is first shift and scheduled for 40 hours per week.

Requirements

• Minimum of 4 years of experience with a financial institution focused on high-net-worth client service and sales.
• High school diploma, GED, secondary school, or equivalent is the minimum education requirement.
• Skills in account management, attention to detail, customer and client focus, prioritization, written communications, issue management, active listening, adaptability, critical thinking, decision making, pipeline management, referral identification, recording and organizing information, customer experience improvement, and collaboration.

Nice To Haves

• BS/BA degree in Business, Finance, or Economics desired.

Responsibilities

• Manage and facilitate personal and non-personal client requests involving banking, credit, and investment products, including large or complex client needs, to meet Private Bank client experience standards.
• Coordinate with trust, family office, investment, and custody specialists, as well as centralized service centers, to provide integrated service and resolve client issues effectively and promptly.
• Identify client opportunities, primarily related to banking, through client interactions and proactive reviews of the book of business; engage partners as needed.
• Follow the Private Bank and Enterprise risk framework and comply with regulatory and legal requirements while assisting with client management and servicing accounts and portfolios.
• Develop and maintain client relationships, focusing on long-term retention and portfolio growth.
• Seek opportunities to improve processes, procedures, and technology to enhance the client experience and increase efficiency.

Benefits

• Benefits eligible.
• Access to paid time off.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.
• Eligible to participate in the annual discretionary incentive plan; award eligibility is based on individual performance and behaviors, line of business or group performance and contributions, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED