Private Bank Senior Associate

Bank of America•Boston, MA

1d•$30 - $48•Onsite

About The Position

This role supports the comprehensive needs of complex Private Bank clients with minimal guidance and oversight. The Senior Associate executes tasks and completes client requests, manages risk, identifies opportunities, and supports client service activities. The role handles basic credit and complex banking requests, monitors account openings and asset transfers, responds to client inquiries, makes enterprise referrals, and coordinates with specialists and service centers to provide integrated client service. The position is based at 100 Federal St in Boston, Massachusetts, and follows a first-shift schedule of 40 hours per week. The role is eligible for an annual discretionary incentive plan and employee benefits, including access to paid time off. The stated hourly pay range is $30.45–$48.08, with offers determined based on experience, education, and skill set.

Requirements

At least 4 years of experience with a financial institution focused on high-net-worth client service and sales.
Minimum education requirement: High School Diploma, GED, secondary school, or equivalent.
Skills in account management, attention to detail, customer and client focus, prioritization, written communications, issue management, active listening, adaptability, critical thinking, decision making, pipeline management, referral identification, recording and organizing information, customer experience improvement, and collaboration.

Nice To Haves

BS/BA degree in Business, Finance, or Economics is desired.

Responsibilities

Manage and facilitate personal and non-personal client requests related to banking, credit, and investment products, including large or complex needs, to meet Private Bank client experience standards.
Coordinate with trust, family office, investments, and custody specialists, as well as centralized service centers, to provide integrated service and resolve client issues effectively and promptly.
Identify client opportunities, primarily related to banking, through client interactions and proactive reviews of the book of business; engage partners as needed.
Follow the Private Bank and Enterprise risk framework and comply with regulatory and legal requirements while assisting with client management and servicing accounts and portfolios.
Develop and maintain client relationships, focusing on long-term retention and portfolio growth.
Seek opportunities to improve processes, procedures, and technology to enhance client experience and efficiency.