Private Bank Business Transformation Leader

Flagstar Bank•New York, NY

1d•$139,931 - $248,711•Onsite

About The Position

The Private Bank Business Transformation Leader will play a key role in driving broad-scale business transformation across the Private Bank & Wealth Management organization, advancing a portfolio of change initiatives that deliver a market-competitive, simplified operating model for our consolidated business. This transformation agenda includes a range of strategic change initiatives spanning product, process, servicing, client experience, and training; and includes a part time focus on core conversion and migration to a new core platform. Across this agenda, the role ensures all capabilities and requirements are well designed, controlled, and aligned with both business objectives and regulatory expectations. It partners closely with technology, product, and function teams to build scalable solutions, and ensures every initiative keeps client service and experience prioritized and aligned with enterprise objectives. Reports to the Chief Operating Officer of the Private Bank & Wealth Management organization. Partners with senior leaders across Business, Technology, Product, Operations, Risk, and Compliance. Will work to ensure all strategic change initiatives are focused on delivering our future state architecture, proposition, and business objectives.

Requirements

Undergraduate Degree (4 years or equivalent) in Business, Finance, or related field.
8+ Years in Financial Services, Operations, Business Management, or Process Improvement
Strong analytical and problem-solving skills, with experience in root cause analysis.
Proven ability to manage multiple priorities and deliver in a matrixed environment.
Excellent written and verbal communication skills, including preparation of reports for senior stakeholders.

Nice To Haves

Master's Degree (or Postgraduate equivalent)
Experience in Private Banking, Wealth Management, or Financial Services
Familiarity with control management, data integrity, and risk management.
Lean Six Sigma, PMP, or similar process improvement / change management certification
Deep knowledge of FIS or FiServ platform, Private Bank line of business
Underestanding of S2 future state bank
Deep Signature Bank portfolio / infrastructure knowledge

Responsibilities

Owns business transformation outcomes across the change portfolio
Supports rationalization and aligns prioritization across Private Bank needs (including consumer, commercial, and treasury management products and services)
Drives forward delivery of future-state product and servicing needs
Drives creation of an industry-competitive business model, simplified from current state
Novel design for data, accounts, and pricing structures
Supports design for account migration strategy, as applicable
Prioritizes capability modernization
Defines Private Bank client communication strategy across all change initiatives
Partners with Technology to gather requirements and support user acceptance testing (UAT) for system enhancements and prioritization of defect resolution
Drives change with consideration to high-risk / high-value clients
Implements change to uphold Private Bank white-glove experience
Aligns private banking servicing changes
Creates client transition playbook
Drives relationship deposit retention
Measured on transformation milestones, key commercialization / financial results, client attrition, and on-time delivery of transformation workstreams, as applicable
Supports training and communication activities, including creation of job aids, procedures, or control enhancements
Performs special projects, and additional duties and responsibilities as required
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and completes required compliance trainings. Accountable to maintain compliance with applicable federal, state, and local laws and regulations.