Privacy Team Support

Cotality•Irvine, CA

About The Position

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Requirements

Exceptional interpersonal skills with the ability to communicate clearly and professionally with consumers via email and phone.
High attention to detail with the ability to navigate complex internal and external privacy applications to manage the end-to-end request lifecycle.
Ability to translate complex regulatory or technical processes into simple, "actionable" steps for consumers which may include direct communication with a consumer.
Strong organizational skills required to track intake, processing, and final resolutions across multiple platforms

Responsibilities

Verbally receive consumer requests and manually input data accurately into internal workflow management system.
Monitor multiple privacy mailboxes, identify the specific type of consumer request, and route correspondence to the correct sub-mailboxes.
Ensure all consumer requests are addressed within statutory legal timeframes, tracking deadlines both within and outside the workflow management system.
Assist in gathering and analyzing request volume data on a monthly, quarterly, and annual basis across all request categories.
Support the creation and coordination of Privacy Threshold Analysis (PTA) and Privacy Impact Assessments (PIA).
Execute specialized privacy team tasks as assigned by the Privacy and Compliance Officer or Privacy Team Coordinators.